以"首新Care"服务品牌引领，今年首新地服创新推出"云端互联+即时共享"服务模式，将无陪服务细节 再升级——通过实时共享无陪儿童的出行轨迹（包括值机完成、候机位置、登机状态、抵达接机等信 息），并同步发送儿童在机场的实时照片，让家长"云端"安心。一位家长在表扬信中动情写道："孩子 第一次独自坐飞机，本来特别担心，没想到工作人员全程贴心照顾，还发来孩子的实时照片，太让人放 心了！" 据悉，为应对暑运无陪儿童出行高峰，首新地服早谋划、精准备，从人员安排、流程优化和业务培训等 方面全面发力。在人员安排上，挑选经验丰富、耐心细致的骨干力量，通过业务培训提升专业能力，既 聚焦无陪儿童服务的每一个细节关怀，更针对航班延误等突发状况开展应急处置演练，确保服务精准对 接需求；在流程优化上，以全流程无缝衔接为目标，围绕关键环节，细化从值机到与机组、家长交接的 每一步操作标准，确保环环相扣、责任到人，为暑运顺畅运行打下坚实基础。统计显示7月份，负责无 陪儿童服务的客运部高端服务分部综合服务岗位共收到表扬信168封。 暑运是检验服务专业度与责任感的"试金石"。首新地服客运部相关负责人表示，未来将持续以旅客需求 为导向，进一步打磨 ...

Core Viewpoint - Changde Airport is enhancing its services to accommodate the increasing passenger flow during the summer travel season, focusing on a comprehensive "Four Hearts" service matrix to ensure efficient and caring travel experiences for diverse groups of travelers, including tourists, elderly passengers, and unaccompanied minors [1]. Group 1: Services for Unaccompanied Minors - The airport has upgraded its "visual parent group" service, allowing unaccompanied children to share their travel experiences with family via video calls, providing real-time updates and alleviating parental anxiety [2]. - A full range of support services is offered for unaccompanied minors, including priority security checks and dedicated staff assistance throughout the travel process [2]. Group 2: Services for Elderly Passengers - In response to the rising number of elderly travelers, Changde Airport has established a seamless service loop that includes assistance from check-in to boarding, ensuring that elderly passengers receive the necessary support [4]. - Staff members are trained to assist elderly passengers with mobility issues and help them navigate self-service equipment, creating a "zero-barrier" travel experience [4]. Group 3: Personalized Services - The airport has introduced a "point-to-order" service matrix during the summer travel period, allowing travelers to customize their journey according to individual needs, such as first-time traveler guidance and special assistance for disabled individuals and pregnant women [6]. - Travelers can easily request these personalized services by calling a dedicated phone number, enhancing travel efficiency through proactive service [6]. Group 4: Attention to Detail - To address the challenges posed by high passenger volumes and hot weather during the summer peak, the airport has implemented several measures, including providing convenience service boxes at inquiry desks and increasing the number of security check lanes to reduce wait times [8]. - The airport remains committed to monitoring passenger flow and service feedback to maintain a high standard of travel support throughout the summer season [8].

Group 1 - The core viewpoint of the article highlights the preparations made by Shandong Airport Management Group to ensure smooth operations during the 2025 summer travel season, expecting to serve 8 million passengers, with some airports reaching historical highs in passenger volume [1][3] Group 2 - The group plans to open and increase 49 domestic passenger routes, focusing on popular tourist destinations in Northeast, North China, Northwest, and Xinjiang, including routes from Jinan to Yanji and Baishan, and from Yantai to Xinzou and Lvliang [3] - For international routes, the group plans to operate 17 passenger routes, with Yantai Airport restoring flights to Tokyo and Hong Kong, and Linyi Airport also resuming flights to Hong Kong [3] Group 3 - The group aims to enhance service capabilities during the summer travel season by focusing on four areas: process optimization, precise service, emergency support, and experience upgrades [5] - Measures include dynamically increasing check-in counters during peak times, providing full-process assistance for vulnerable passengers, and establishing care stations equipped with emergency supplies [5] - The group is implementing a response mechanism for flight delays to ensure quick passenger relocation and promoting paperless travel and boarding reminders for convenience [5]