近年来，该行积极响应国家关于适老化服务的号召，进行了无障碍改造，使农村老年客户也能享受到便 捷高效的金融服务。服务无小事，细节见真情。未来，该行将继续优化适老服务措施，让每一位客户都 能体会到金融服务的温馨。 业务办理结束后，工作人员还向老人家属详细介绍了银行的上门服务政策："对于年长、行动不便的客 户，我们可以提供预约上门服务，今后无需亲自跑网点。"同时，耐心指导家属使用手机银行简易版操 作，并发放了大字版的操作指南，方便老人在家办理简单的业务。一条平坦的无障碍通道，一段悉心的 全程陪伴，让九十多岁的轮椅老人陈爷爷在顺利办理完业务后，紧握工作人员的手感慨道："现在的银 行服务真是太贴心了，我们老年人出门办事不再困难！" 江南时报讯 近日，在工商银行南通三和支行门前，一位坐着轮椅的老人在家属的陪同下显得有些犹 豫。大堂经理见状，立刻热情地趋前询问是否需要帮助。工作人员发现无障碍通道被客户车辆占用，便 迅速采取措施，确保老人顺畅通过通道，进入营业大厅。这一过程平稳而流畅，打消了家属对轮椅难以 通行的顾虑。 踏入大厅后，网点立刻启动了专为老年人设计的适老服务流程。工作人员迅速开设爱心窗口，优先为老 人办理业务，免 ...

Core Viewpoint - Changde Airport is enhancing its services to accommodate the increasing passenger flow during the summer travel season, focusing on a comprehensive "Four Hearts" service matrix to ensure efficient and caring travel experiences for diverse groups of travelers, including tourists, elderly passengers, and unaccompanied minors [1]. Group 1: Services for Unaccompanied Minors - The airport has upgraded its "visual parent group" service, allowing unaccompanied children to share their travel experiences with family via video calls, providing real-time updates and alleviating parental anxiety [2]. - A full range of support services is offered for unaccompanied minors, including priority security checks and dedicated staff assistance throughout the travel process [2]. Group 2: Services for Elderly Passengers - In response to the rising number of elderly travelers, Changde Airport has established a seamless service loop that includes assistance from check-in to boarding, ensuring that elderly passengers receive the necessary support [4]. - Staff members are trained to assist elderly passengers with mobility issues and help them navigate self-service equipment, creating a "zero-barrier" travel experience [4]. Group 3: Personalized Services - The airport has introduced a "point-to-order" service matrix during the summer travel period, allowing travelers to customize their journey according to individual needs, such as first-time traveler guidance and special assistance for disabled individuals and pregnant women [6]. - Travelers can easily request these personalized services by calling a dedicated phone number, enhancing travel efficiency through proactive service [6]. Group 4: Attention to Detail - To address the challenges posed by high passenger volumes and hot weather during the summer peak, the airport has implemented several measures, including providing convenience service boxes at inquiry desks and increasing the number of security check lanes to reduce wait times [8]. - The airport remains committed to monitoring passenger flow and service feedback to maintain a high standard of travel support throughout the summer season [8].