为即时响应旅客需求，东航也在暑期旅途中，提供灵活的现场升舱服务。 根据东航当前的灵活升舱服务，无论旅客初始购买的是经济舱、超级经济舱还是公务舱机票，只要航班 有更高舱位空余，均可便捷办理升舱，让旅客能根据实际需求灵活提升旅途舒适度。 《中国民航报》、中国民航网 记者钱擘 报道：暑运出行高峰来临，东航为满足旅客多样化出行需求， 正精心推出一系列两舱产品，覆盖购票、乘机全流程，为暑期旅客打造舒适、便捷的出行体验。 " 东航趣游卡 " 已经推出（东航供图） 购票优选：多元方案解锁超值体验 当前，东航正在购票环节提供丰富的产品矩阵，满足旅客多样化选择。 其中，通过购买"东航趣游卡亚洲公务版"，旅客可以优惠价格获取6次或10次公务舱兑换权益，灵活选 择日本、韩国、东南亚等亚洲热门目的地；"惠享东方"多次直减券组合包，整合机票兑换券与大额优惠 券，大幅降低东航旅客的国际及港澳台地区航班出行成本；东航专为家庭旅客设计的"尊享家庭套票"， 则可以在两位成人购买指定航班日期、指定公务舱舱位机票的情况下，同行儿童仅需支付税费即可免费 同舱出行。 空中焕享：灵活升舱升级旅途质感 延伸护航：全场景关怀渗透旅途细节 这个暑期，东航的高 ...

Group 1 - The core viewpoint of the articles highlights the proactive measures taken by the Capital Airport Security Company to ensure passenger safety and convenience during the peak summer travel season [1][2] - The company has launched a special service activity titled "Safety Talk for Summer Travel, Standardizing a Pleasant Journey," which includes various targeted initiatives to enhance passenger experience [1] - The introduction of new "summer orange vests" for security personnel serves as a warm identifier during the busy travel period, emphasizing the company's commitment to customer service [1] Group 2 - The security company has standardized inspection procedures and communication protocols to ensure clarity and efficiency during the security checks, particularly for passengers carrying numerous sunscreen products [1][2] - The "Family Passenger Service Zone" is operational to assist families traveling with children, providing additional support and guidance to ensure smoother travel experiences [1] - The company has implemented the "Security Priority Plan 2.0," which allows passengers who need to temporarily leave the security area for tasks like baggage handling to return quickly with minimal wait times [1][2] Group 3 - To enhance employee communication skills, the security company has conducted training sessions that focus on using more friendly language when interacting with passengers, transforming phrases to be more accommodating [2] - The "First Security Classroom" initiative includes both online and offline training to ensure that staff are well-prepared to provide a high level of service while maintaining safety standards [2] - The company emphasizes a balance between strict operational protocols and human-centered care, aiming to improve both the speed and warmth of the security experience for travelers [2]

Core Insights - The article highlights the measures taken by Yinchuan Hedong International Airport to enhance passenger experience during the peak summer travel season, with daily passenger throughput exceeding 40,000, a 15% increase compared to the previous year [1] Group 1: Passenger Flow Management - The airport has implemented a night parking lot that can accommodate over 500 vehicles to address the daily traffic volume exceeding 8,000 vehicles, with a parking discount policy introduced on July 1, leading to an increase in average nightly parking from 80 to 230 vehicles, reducing parking saturation by approximately 35% [1] - New guiding signs have been installed during peak traffic hours (8:00-10:00, 15:00-18:00), which display real-time available parking data, reducing average vehicle passage time from 12 minutes to 5 minutes [2] Group 2: Student Transportation Services - A direct campus shuttle service was launched for nearly 3,000 students returning home, with the optimal route avoiding construction areas, reducing travel time by 15 minutes [2] - The shuttle service has successfully transported 127 students in three days, with 63% being ethnic minority students, significantly improving the efficiency of travel compared to previous public transport options [2] Group 3: Amenities and Customer Satisfaction - The "Cool Station" at the T3 terminal serves over 800 passengers daily, offering six specialty drinks, with one drink type consuming 120 liters per day, and ensuring beverage temperatures are maintained between 8-12°C [3] - The airport's passenger satisfaction rating has improved by 2.3 points since the start of the summer travel season, with plans to introduce two additional campus shuttle lines and a smart parking reservation system in August [3]