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首都机场安保公司:暑运服务提质升级 护航旅客顺畅出行
Group 1 - The core viewpoint of the articles highlights the proactive measures taken by the Capital Airport Security Company to ensure passenger safety and convenience during the peak summer travel season [1][2] - The company has launched a special service activity titled "Safety Talk for Summer Travel, Standardizing a Pleasant Journey," which includes various targeted initiatives to enhance passenger experience [1] - The introduction of new "summer orange vests" for security personnel serves as a warm identifier during the busy travel period, emphasizing the company's commitment to customer service [1] Group 2 - The security company has standardized inspection procedures and communication protocols to ensure clarity and efficiency during the security checks, particularly for passengers carrying numerous sunscreen products [1][2] - The "Family Passenger Service Zone" is operational to assist families traveling with children, providing additional support and guidance to ensure smoother travel experiences [1] - The company has implemented the "Security Priority Plan 2.0," which allows passengers who need to temporarily leave the security area for tasks like baggage handling to return quickly with minimal wait times [1][2] Group 3 - To enhance employee communication skills, the security company has conducted training sessions that focus on using more friendly language when interacting with passengers, transforming phrases to be more accommodating [2] - The "First Security Classroom" initiative includes both online and offline training to ensure that staff are well-prepared to provide a high level of service while maintaining safety standards [2] - The company emphasizes a balance between strict operational protocols and human-centered care, aiming to improve both the speed and warmth of the security experience for travelers [2]
首都机场安保公司王贺:在安检岗位上书写青春担当的“多面手”
Core Viewpoint - Wang He exemplifies dedication and versatility in his 18-year career in airport security, evolving from a novice to a key figure in training and team development, while also contributing to the promotion of the security profession through writing and community engagement [1][2][3][5][6][7] Group 1: Career Development - Wang He joined the Capital Airport Security Company in 2007, starting as a member of the T3 security team, and has since served over one million passengers and participated in more than 30 major security tasks [2] - Over 18 years, he has worked in various departments, including property security, access control, and baggage inspection, earning the nickname "living dictionary" among colleagues for his extensive knowledge [2][3] Group 2: Training and Team Building - As a mid-level training instructor, Wang He focuses on enhancing the overall skill level of his team by creating tailored training programs and implementing a "micro-class + practical competition" approach [3] - He has conducted 48 specialized training sessions and provided one-on-one guidance to over 60 individuals in the past three years, significantly improving team skills [3] Group 3: Communication and Promotion - During the COVID-19 pandemic, Wang He began documenting the touching moments of security work, leading to the publication of over 2,500 articles, including features on significant events and individuals in the security field [5] - His work has been recognized with multiple awards, including the first prize for excellent publicity reporting for four consecutive years, establishing him as a key communicator within the company [5] Group 4: Community and Party Leadership - As a party counselor, Wang He integrates party work with team development, implementing a "five ones" work model to enhance team cohesion and productivity [6] - His initiatives have garnered several awards, including recognition in national competitions for innovative safety practices and effective communication strategies [6]
首都机场安保公司打造“旅橙”平安路
Core Viewpoint - The Capital Airport Security Company has launched a series of security service measures themed "Safe Guarding · Travel 'Orange' Peace" to enhance the travel experience for passengers, focusing on safety, friendliness, and efficiency [1][2] Group 1: Service Enhancements - The company has implemented regular training sessions for employees, emphasizing standardized operational concepts to ensure high service quality [1] - Management personnel are responsible for monitoring and establishing a rapid response mechanism to address passenger inquiries promptly [1] - The company has optimized security check processes by adjusting inspection channels based on passenger flow and luggage characteristics, providing personalized guidance for travelers [1] Group 2: Interactive Activities - An interactive activity called "Prohibited and Restricted Items Real-Scene Science Popularization" was launched, featuring a display of common prohibited items and engaging passengers in item classification [2] - A points-based quiz system was introduced, allowing passengers to answer questions related to security regulations and earn rewards, thereby enhancing awareness of security protocols [2] - The activities received positive feedback from travelers, improving the overall image of security services at the Capital Airport and increasing passenger satisfaction [2]
首都机场安保公司:“五大举措”齐部署 五一保障更有力
Core Viewpoint - The Capital Airport Security Company is implementing five major measures to ensure safety and smooth travel for passengers during the upcoming May Day holiday peak at Daxing Airport [1] Group 1: Safety Awareness and Management - The company is holding mobilization meetings across departments to communicate safety requirements and measures, enhancing employees' awareness of responsibilities and risk prevention [2] - Management personnel are required to engage in "walk-around management" to oversee operations and ensure compliance with safety standards [2] Group 2: Skill Enhancement - The company is conducting specialized training to improve security inspection skills, focusing on key positions such as personal checks and equipment operation [3] - Employees with skill gaps are receiving targeted retraining, and the effectiveness of training is monitored through follow-up assessments [3] Group 3: Hazard Identification - The company adheres to a "zero tolerance" policy for safety hazards, conducting thorough inspections of critical areas to ensure no blind spots remain [4] - Identified hazards are promptly addressed, with corrective measures implemented to prevent recurrence [4] Group 4: Innovative Services - The company is introducing proactive measures to assist passengers, including pre-emptive communication about prohibited items through social media and on-site guidance [5] - This approach aims to shift passengers from a passive to an active role in compliance with security checks, improving overall order at inspection points [5] Group 5: Hardware Support - The company is performing comprehensive maintenance on security equipment to ensure operational efficiency and accuracy [6] - The layout of inspection areas is being optimized to facilitate smoother passenger flow and reduce waiting times [6] - Advanced technologies such as AI and CT imaging are being utilized to enhance the intelligence and efficiency of security inspections [6]