证券时报记者 刘敬元 "信托业的转型之路注定不会平坦，但我们有理由对行业未来充满信心。"卢刚表示，这种信心不仅来自于信托制 度本身的独特优势，更来自于对行业发展规律的深刻认识和对长期主义价值理念的坚定践行。 责任编辑：朱赫楠 证券时报记者 刘敬元 近日，在"第十九届深圳国际金融博览会暨2025中国金融机构年会"分论坛"2025中国信托业发展高峰论坛"上，建信 信托党委副书记、总裁卢刚以《拥抱变革 重塑价值：走好信托业差异化发展之路》为题发表演讲。 卢刚分析，当前，信托行业正处在转型升级的关键节点。传统业务举步维艰，转型模式仍在探索，对于信托业来 说，"变革"不再是可选项，而是生存与发展的必由之路。未来，苦练内功、重塑价值，实现与其他金融业态的差 异化发展，将是信托行业必然选择。 信托的核心价值究竟是什么？卢刚认为，信托的价值，是基于信托法理和制度的"服务价值""整合价值"与"跨期价 值"。 首先要深耕"服务价值"，做最专业的"受托人"。资产服务信托不仅是监管指引下的业务方向，更是信托公司构建持 续竞争优势的战略选择。这一价值的深度挖掘，要求行业从传统的"产品中心"思维转向"客户中心"思维，从"交易 驱动"模式 ...

Core Insights - The home service industry is experiencing stable growth, with a projected market size of 402.5 billion in 2024, despite a slight decline in growth rate due to industry cycles [1] - The company "Wanshifu" has emerged as a leading player in the home service sector, holding the top position in both scale and market share [4] - Wanshifu has received numerous accolades for its customer service, including a Net Promoter Score (NPS) of 92, indicating high customer satisfaction [6] Industry Overview - The home service market is characterized by a strong demand for renovation and partial remodeling, driven by changing living concepts and increased environmental awareness [1] - The industry is facing challenges such as price wars and a lack of standardization, leading to a trust crisis among consumers [11][24] - The demographic of service providers is aging, with a significant portion of the workforce between 30 and 45 years old, raising concerns about a potential service gap in the future [24][27] Company Strategy - Wanshifu aims to eliminate information asymmetry in the home service industry by establishing clear standards for skills, pricing, and service scope [11][13] - The company focuses on enhancing the professional development of service providers, viewing them as the core unit of change within the industry [17][19] - Wanshifu is committed to creating a dual satisfaction model that benefits both consumers and service providers, ensuring a high-quality service experience [14][16] Service Value Proposition - The company seeks to redefine service value by ensuring that pricing reflects the true quality of service, moving away from low-cost, low-quality offerings [22][29] - Wanshifu emphasizes the importance of service quality over price, aiming to foster a market where skilled service providers are recognized and rewarded appropriately [30][32] - The platform's long-term vision includes creating a respectful and recognized environment for skilled workers, allowing them to earn additional income through their expertise [30][32]