Core Viewpoint - China Mobile is enhancing its service capabilities to meet the evolving needs of over 1 billion personal customers and 340 million market entities, focusing on quality improvements in network, touchpoints, and products [1][2]. Group 1: Service Initiatives - The company introduced a set of ten service commitments aimed at ensuring customer rights, including transparent consumption, proactive reminders, and efficient complaint handling [2]. - A service supervision platform has been established to address unresolved customer issues, allowing feedback through various channels, ensuring comprehensive processing and monitoring of service commitments [2]. Group 2: Service System Construction - China Mobile is building a comprehensive service system centered on customer needs, emphasizing a structural reform in service supply and leveraging digital capabilities for enhanced service experiences [3]. - The company aims to provide integrated services across all customer journeys, ensuring agile responses, rapid support, and precise delivery of services [3].