齐鲁晚报.齐鲁壹点马玉姝 1月13日上午，张店区政府新闻办召开"抢抓机遇创新发展"系列第十八场"医保护航民生健康（301507）"专场新闻发布会，聚焦医疗保障赋能民生福祉、 激活高质量发展新动能的战略部署与实践成效，重点介绍全区着力提升医保待遇水平、深化支付方式改革、优化经办服务供给、巩固多层次保障体系方面 的核心举措与显著成果，并回答记者提问。 张店医保分局相关负责人表示，下一步将重点推进四方面工作：持续攻坚参保扩面，强化政策宣传，确保群众"应参尽参"；深化医药服务管理，落实新版 DIP支付方式改革，加强门诊统筹药店规范管理；巩固扩大集采药品进基层成果，动态增加基层药品配备种类；加大政策宣传力度，创新宣传形式，培育 更多"医保明白人"，推动医保政策深入人心、惠及千家万户，为守护群众健康福祉、服务高质量发展大局作出新的更大贡献。 聚焦机制创新，关键领域改革释放新效能。支付方式改革持续深化，全面推行以按病种分值付费(DIP)为主的多元复合支付方式，建立弹性结算机制，有 效引导医疗机构主动控成本、提质量。药品耗材集中带量采购成果丰硕，国家、省及省际联盟集采结果全面落地，价格平均降幅超50%，大幅减轻群众用 药负担 ...

Core Insights - The company has implemented a pre-reporting mechanism for non-power company property equipment, enhancing customer experience and reducing pressure on grassroots workers, leading to improved service efficiency [1] - In the first half of 2025, the company reported a 38.71% year-on-year decrease in service issue requests and a 0.2 percentage point increase in customer satisfaction [1] Group 1 - The company utilizes data-driven approaches to provide precise services, analyzing big data from five key types of work orders over the past three years to create a demand heatmap [2] - A total of 394 important matters were reported in the first half of the year, representing a 128.78% year-on-year increase, significantly reducing duplicate requests and unsatisfactory work orders [2] - The company has integrated policy consultation requests into an intelligent response support system, achieving a first-response rate of 99.54% for customer inquiries, thereby enhancing service quality and customer experience [2] Group 2 - The company has implemented a tiered assessment system for the 95598 feedback work order business, categorizing it into eight business scenarios and establishing measures to improve assessment accuracy and reduce pressure on service personnel [2] - Future plans include further deepening the digital transformation of services through technological innovation and management optimization to continuously enhance power supply service quality [2]