Core Viewpoint - The bank's proactive approach to customer service is exemplified by its response to a special request from an elderly customer in critical condition, highlighting its commitment to a customer-centric service philosophy [1][2]. Group 1: Customer Service Initiatives - The bank quickly activated an emergency service plan to assist a 70-year-old teacher suffering from severe lung disease, demonstrating its dedication to meeting customer needs [1]. - A two-person service team was formed to visit the hospital, ensuring that all necessary equipment and documentation were prepared in advance for a smooth service experience [1]. - The service was conducted with care and respect for the customer's condition, emphasizing the bank's commitment to providing personalized assistance [1]. Group 2: Ongoing Commitment to Vulnerable Groups - The bank has established a comprehensive home service mechanism for elderly and disabled individuals, including a dedicated service area equipped with facilities like reading glasses and wheelchairs [2]. - A green channel for special customers has been implemented, along with community outreach financial services, reflecting the bank's mission to serve the public [2]. - The bank aims to continue enhancing its convenience measures and extend its service reach to more individuals in need, maintaining its service ethos [2].