Core Viewpoint - Yonghui Supermarket officially acknowledged the "reverse rounding" incident, confirming the situation reported by customers and expressing deep regret while announcing corrective measures [2][6]. Group 1: Rectification and Commitment - Yonghui Supermarket will implement a nationwide "rounding off" standard starting April 29, 2025, where all cash payments will round down to the nearest whole unit, ensuring that the amount paid by customers does not exceed the marked price [5][7]. - The company has initiated a service compensation program for customers affected by the rounding discrepancies, offering compensation through in-store service desks or online via the Yonghui Life APP, with a compensation standard of ten times the actual rounding difference [5][10]. - The company expressed gratitude to the customer who reported the issue, acknowledging the importance of customer feedback in improving management practices and offering a monetary thank-you of 1,000 yuan [6][9]. Group 2: Acknowledgment of Issues - The incident highlighted deficiencies in Yonghui's operational management, particularly in service standards that did not adequately reflect customer perspectives and the slow dissemination of effective service practices across all stores [7][8]. - The company recognized the need for a thorough and profound transformation, learning from successful models like "Pang Donglai," and emphasized the importance of customer supervision in their growth and improvement process [6][8].

Core Viewpoint - Yonghui Supermarket has acknowledged operational shortcomings following incidents of "reverse rounding" in cash transactions, particularly in certain regions, and has committed to rectifying these issues through service compensation and standardized cash handling practices [1][6][7]. Group 1: Incident and Response - Yonghui Supermarket reported issues with cash payment rounding practices in several regions, including Chongqing, Hebei, Beijing, Tianjin, and Northeast China, where cash transactions involved rounding up the price [1][8]. - The company has initiated a service compensation program for affected customers, offering refunds for discrepancies in cash transactions, with compensation set at ten times the actual difference [6][7]. Group 2: Management and Improvement - The company recognized that its service standards did not adequately reflect customer perspectives and that the dissemination of best practices from improved stores was lagging [5][6]. - Yonghui Supermarket has committed to implementing a new cash handling standard across all stores, effective April 29, 2025, which will eliminate rounding up in cash transactions, ensuring customers pay no more than the marked price [6][8]. Group 3: Customer Engagement - The company expressed gratitude towards customers who provided feedback, emphasizing the importance of customer supervision in improving management practices [7]. - Yonghui Supermarket aims to learn from the feedback and is focused on transforming its operations to enhance customer trust and satisfaction [2][7].