1月5日，中消协等发布消费提示，提醒未成年人网游充值需警惕，家长平台齐护航。 图源 中消协官网 近期，中消协陆续接到消费者投诉，反映上海某公司运营的某款游戏存在未成年人未经家长同意大额充值问题。涉诉未成年人大多通过偷看、偷拍等方式 获取家长支付密码，趁家长忙于工作、无暇留意手机的空隙，使用家长手机或家庭闲置手机持续充值，平均涉诉金额达2551.57元（2025年8月1日至2025 年12月10日接诉统计）。家长发现后均向涉诉公司客服要求退回款项，但未得妥善处理，客服电话也难以拨通。中消协联合中国市场监督管理学会提示： 理性看待退款纠纷，依法依规维权；平台主动履行社会责任，筑牢风控防线；加强监护教育，树立正确消费观念。 中消协认为，为促进网络游戏市场健康有序发展，降低有关消费纠纷，网络游戏平台应主动履行社会责任：一是应积极妥善处理投诉。二是在严格落实游 戏实名认证、国家防沉迷政策要求的基础上，还要进一步强化技术防护措施，精准甄别未成年人身份，防止未成年人冒用、租用、借用成年人账号进行游 戏和充值行为。三是网络游戏平台应加强充值消费管理，针对疑似未成年人操作的账户，在充值支付环节应设置更加明确有效的提醒和验证机制 ...

Core Viewpoint - The issue of minors excessively spending on online games and the difficulties in obtaining refunds has become a focal point of social concern, with numerous complaints from parents regarding their children's unauthorized in-game purchases [1][3][5]. Group 1: Refund Challenges - Many parents report difficulties in obtaining refunds for unauthorized charges made by their children, with some cases involving significant amounts, such as over 40,000 yuan [3]. - The refund process is complicated by the need to prove that the charges were made by minors, as accounts are often registered under adults' names, making it challenging to establish responsibility [5][6]. - Legal experts suggest that the responsibility for refunds may be shared between game companies and parents, with a proposed liability ratio of 30%-70% based on the effectiveness of anti-addiction measures [4][6]. Group 2: Regulatory Framework - The National Press and Publication Administration has implemented regulations limiting the amount minors can spend on games, with specific caps based on age [4]. - New regulations set to take effect in 2024 will further clarify the responsibilities of game service providers and guardians regarding minors' online spending [4][8]. - The Chinese Internet Association has proposed standards for managing minors' online game consumption, emphasizing the need for clear accountability among all parties involved [4][7]. Group 3: Technological Solutions - Some leading gaming companies are developing technologies such as facial recognition and AI to better identify and manage minor users, creating a comprehensive protective system [8]. - However, the implementation of such technologies is often limited to larger companies due to the high costs associated with data protection and technology development [8][9]. - Experts emphasize the importance of collaboration among families, schools, and regulatory bodies to create a supportive environment for minors and mitigate excessive spending on games [9].