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【市场观潮】机器人租售火爆,售后服务有待完善
Xin Lang Cai Jing· 2026-01-26 21:05
Group 1 - The core viewpoint of the articles highlights the rapid growth of the robot rental and sales market, with the intelligent robot rental market expected to reach approximately 1 billion yuan by 2025, aiming for a scale of 10 billion yuan in the future [1] - The industry is facing significant challenges due to a lack of standardized after-sales service, leading to issues such as unresponsive customer service, unclear responsibilities, and a high rate of consumer dissatisfaction [1][2] - Companies are beginning to explore solutions to these challenges, such as the introduction of insurance products specifically designed for humanoid robots, which cover the entire supply chain from production to rental [2] Group 2 - There is a pressing need for enhanced regulation in the after-sales sector, including the establishment of mandatory industry standards that define response times, repair qualifications, and responsibilities [3] - The current growth model, which prioritizes short-term profits over sustainable development, is deemed unsustainable, as it undermines consumer trust and limits the potential for technological advancement and market expansion [1][3] - The implementation of strong regulatory measures is essential for shifting corporate mindsets to view after-sales service as a core competitive advantage, thereby fostering high-quality development in the industry [3]