Group 1 - The domestic performance market has been thriving over the past two years, with an increase in large concerts, popular dramas, and music festivals, yet ticket scarcity remains a significant issue for consumers [1] - Consumers often face difficulties in ticket refunds due to complex refund policies set by ticketing agencies, leading to disputes [1][5] - Recent court cases in Chengdu highlight the legal challenges consumers face regarding ticket disputes and the enforcement of refund policies [1][9] Group 2 - In a case involving a consumer named Mr. Ji, he purchased a ticket for a kite music festival but did not receive it due to a change in the ticket collection method, leading to a lawsuit against the platform [2][5] - The court ruled that the platform's refusal to refund based on a "no refund" policy was invalid, as the platform failed to deliver the ticket as per the contract [6][9] - The court emphasized that ticket sales are subject to consumer protection laws, including the "seven-day no reason return" policy, which applies to performance tickets [10][11] Group 3 - A separate case involved a consumer named Ms. Xu, who purchased concert tickets but received fake tickets, leading to a ruling of fraud against the ticketing company [14][17] - The court ordered the ticketing company to refund the ticket price and pay triple damages, highlighting the legal repercussions of fraudulent ticket sales [17] - The court clarified that disclaimers from ticketing companies do not automatically exempt them from liability, especially if they mislead consumers [18][19] Group 4 - The Chengdu Railway Transportation Intermediate Court has noted the importance of consumers purchasing tickets through official channels to avoid fraud and ensure ticket authenticity [19][21] - The recent joint notice from the Ministry of Culture and Tourism and the Ministry of Public Security emphasizes the need for a reasonable refund mechanism for large-scale performances to protect consumer rights [13]