Core Viewpoint - The "old-for-new" consumption policy in Jiangsu Province has shown positive results, with significant participation and financial support, but there are operational challenges affecting consumer experience [1][3][4] Group 1: Policy Impact - As of May 18, 2023, 12 million people in Jiangsu have applied for or received subsidies under the "old-for-new" program, with a total funding usage exceeding 13.3 billion yuan [1] - In the home renovation sector, since the program's launch in February, it has benefited 9,907 households with approximately 200 million yuan in subsidies [1] Group 2: Consumer Experience Issues - Consumers have reported difficulties with the application process for automobile replacement subsidies, including complicated procedures and issues with incorrect submissions [2][3] - Complaints have been raised regarding slow subsidy disbursement and the lack of clarity in the application process, indicating a need for improved service awareness [1][2] Group 3: Recommendations for Improvement - The article suggests that the application process should be simplified, with clearer instructions and automatic error correction features to enhance user experience [2][3] - It advocates for better policy communication and the integration of user-friendly platforms to facilitate the application process, drawing parallels to successful service models in other areas [2][3]