保障残疾人、老年人等旅客乘机出行，中国民航局有明确要求。今年5月16日民航局发布的《运输机场 旅客航站区无障碍环境规划建设指南》提出，在残疾人、老年人等旅客抵离航站楼、值机、安检、出入 境检查、登机(下机)、中转等全流程中，要基于旅客需求及流程动线合理设置无障碍设施设备，并提供 必要的无障碍服务，消除服务断点。 指南还提出，考虑到残疾人、老年人等旅客行动受限，因此要尽可能减少行动路线上的台阶等存在高度 差的区域，以免造成通行障碍。若不可避免存在高度差，则需要设置斜坡、自动扶梯、电梯等设施辅助 通行。例如，飞机舱门与登机桥活动端接驳处要确保轮椅使用者顺畅通行。 新京报讯(记者吴婷婷)10月25日下午，歌手郑智化在微博发文表示，其在乘坐航班的时候，升降车离客 舱门有25厘米距离，导致其轮椅无法推进飞机，给乘机带来极大不便。这一微博登上热搜，引发广泛关 注。当日18时30分许，深圳机场（000089）相关负责人在接受新京报记者采访时表示，深圳机场将会同 航空公司详细复盘整体保障过程，机场也将以此为契机，全面审视并优化特殊旅客的服务保障细节，更 好保障每一位旅客顺畅出行。 郑智化在微博中表示，当天其乘坐的航班为远机位 ...

【#深圳机场向郑智化道歉# 】#深圳机场会同航空公司启动核查# 10月25日下午，歌手郑智化在微博发 文，称深圳机场对残疾人的态度没人性，升降车离机门地板25公分，他的轮椅推不进飞机，腿也跨不进 机舱门，操纵升降车的司机完全不愿把升降板提高，冷眼看着他连滚带爬进飞机。 深圳机场官方微博 在留言区致歉：尊敬的郑先生，我们已关注到您反映的情况，对现场服务给您带来的不便和困扰深表歉 意。对于相关问题，我们已第一时间会同航空公司启动核查。我们将以此为契机，全面审视并优化特殊 旅客的服务保障细节，更好保障每一位旅客顺畅出行。 #郑智化怒斥深圳机场# 转自：北京头条 ...

Core Viewpoint - The article highlights the efficient medical transportation of 50 children with congenital heart disease from Yushu, Qinghai Province to Beijing for public treatment, showcasing the commitment of the civil aviation system to support vulnerable populations in remote areas [1][2]. Group 1: Medical Transportation - The civil aviation system facilitated the transfer of 50 diagnosed children with congenital heart disease from Yushu to Beijing, emphasizing the urgency of medical care in high-altitude regions [1]. - The transportation involved a special flight by Capital Airlines, which was organized to ensure a seamless and expedited journey for the children and their families [1]. Group 2: Airport Services - Yushu Airport implemented a special passenger support plan, coordinating with the flight crew and ground services to streamline the boarding process, reducing the time taken by nearly half compared to regular passengers [2]. - The airport established a comprehensive service mechanism for special passengers, including advance booking, tailored plans, full accompaniment, and inter-airport coordination, ensuring a warm and efficient travel experience [2]. Group 3: Commitment to Public Welfare - The operation reflects the civil aviation system's commitment to the principle of "People's Aviation for the People," demonstrating a proactive approach to supporting the needs of vulnerable travelers [2]. - Yushu Airport aims to continuously optimize its services for special passengers by leveraging digital tools to enhance efficiency and ensure timely medical support [2].