Core Points - A special customer with hearing impairment visited the CCB Jining Mine Construction Road Branch, needing assistance for a money transfer to his son working in another city [1][2] - The bank staff used paper and sign language to effectively communicate and guide the customer through the transfer process, ensuring clarity and security [1][2] - The branch emphasizes service capabilities for special groups, providing tools like sign language manuals and communication boards, and regularly training employees in assistance services [2] Service Philosophy - The warm service provided reflects the bank's commitment to a customer-centric philosophy, aiming to make every client feel respected and valued [2] - The bank plans to continue optimizing its "suitable service" model, focusing on detailed preparation and patient attitudes in financial services [2]

Core Points - The article highlights a touching incident at the Dongying Victory Branch of China Construction Bank, where staff provided exceptional service to a visually impaired elderly customer who needed to reset their bank card password [1][2] - The branch implemented a special customer service emergency plan, demonstrating their commitment to customer-centric service by prioritizing the needs of vulnerable clients [2] Group 1 - The elderly customer was assisted by two other clients who rushed to the bank for help, indicating the urgency of the situation [1] - The branch manager activated a special service protocol, guiding the elderly customer to a comfortable waiting area and opening a green channel for service [1] - Staff members provided patient explanations and support throughout the process, ensuring the elderly customer and their family understood the steps involved [1] Group 2 - The Victory Branch has consistently focused on optimizing service processes for special groups, including regular staff training on special service techniques and the provision of convenient facilities [2] - The branch aims to enhance service quality and innovate service methods, adhering to the principles of being "thoughtful, warm, and reassuring" [2] - The commitment to delivering high-quality, convenient, and empathetic financial services reflects the bank's responsibility and dedication to its customers [2]