User Issue & Solution - A Cybertruck owner's "vampire drain" issue went viral, prompting a direct response from Elon Musk [1] - Tesla will release a software update, a low-power mode, to address the battery drain issue [1] - This update aims to eliminate "vampire drain" and ensure worry-free long-term parking [1] Tesla's Competitive Advantage - Tesla's ability to quickly address user issues through OTA updates is a significant competitive advantage [1] - Tesla's problem-solving approach is integrated into the company's DNA [1] - Tesla's efficiency in resolving issues, from a single user's complaint to a global software update, is unmatched by traditional car manufacturers [1]

Customer Experience & Loyalty - Tesla transforms a negative collision experience into a positive brand loyalty opportunity [1] - Tesla provides a rental car at $45 per day, matching the insurance company's reimbursement limit, making it free for the customer [1] - The rental car includes complimentary FSD (Full Self-Driving) access, free Supercharger usage, and free toll fees [1] - Tesla offers 24-hour roadside assistance during the rental period [1] Competitive Advantage - Traditional car manufacturers struggle to replicate Tesla's customer-centric approach to handling collisions [1]