Core Viewpoint - The article highlights a successful intervention by Air China Zhejiang Branch in preventing a passenger from falling victim to a telecom fraud scheme during a flight from Hangzhou to Dubai, showcasing the airline's commitment to social responsibility and customer safety [1][2]. Group 1: Incident Response - Air China Zhejiang Branch received information about a passenger on flight CA761 who was suspected of being lured into a telecom fraud scheme [1]. - The crew quickly initiated a search for the passenger, with the chief flight attendant effectively identifying the individual based on distinct characteristics and interactions [1]. - The flight crew acted promptly, with the chief flight attendant and security personnel pursuing the passenger who had already boarded a shuttle bus away from the aircraft [1]. Group 2: Successful Intervention - After verifying the passenger's identity, the crew engaged in patient and professional communication, explaining the signs of potential fraud and conveying the concerns of the passenger's family [2]. - The passenger recognized the seriousness of the situation and ultimately decided to forgo their original travel plans, purchasing a return ticket to avoid financial loss and personal safety risks [2]. - The family of the passenger expressed gratitude to the crew for their effective intervention, highlighting the airline's dedication to customer care and safety [2].

仅隔一天，相似的剧本又再次在该行上演。9月1日中午，一名客户同样申请13.4万元同户名转账，资金用途及言语解释和前两天的客户如出一辙。该行查询 后发现该账户早已被公安机关止付，工作人员再次上报反诈中心，并协助民警控制住了涉诈嫌疑人。 从发现异常到拦截资金，从稳住嫌疑人到协助抓捕，张店支行每一次行动的背后都是中信银行员工对风险的敏锐感知、对职责的坚守担当。中信银行济南分 行表示，未来将继续当好打击电信诈骗的"前哨兵"，用更严的风控、更暖的服务，牢牢守住居民"钱袋子"。 "多亏你们敏锐，不然我的钱就打水漂了！"一位险些遭遇电信诈骗的市民在得知汇出资金被成功拦截后，激动地向中信银行济南分行淄博张店支行的工作人 员连连道谢。短短三天内，这家支行已凭借"火眼金睛"般的风险判断力，两度识破诈骗套路，拦截涉诈资金超30万元，用专业筑牢群众财产安全"防护盾"。 8月30日，一名客户匆匆走进张店支行，要求办理16.8万元同户名转账，声称是"朋友买房子的尾款"。然而银行工作人员在取得客户同意调阅流水后发现， 客户该笔资金刚到账就急于转出，且客户提供的购房合同照片拍摄日期竟早于签约日期，明显不合常理——这正是诈骗资金的典型特征！" ...