Core Viewpoint - GAC Aion has acknowledged a promotional error regarding the Aion UT Super model, specifically confirming that it does not come with a sunroof, which was misrepresented in marketing materials [1][2]. Group 1: Promotional Error and User Feedback - GAC Aion's Vice President Yang Long stated that the sunroof image was a result of a content review error, and the company has conducted a thorough self-examination to rectify the issue [2]. - Users reported that they were misled by promotional images of the Aion UT Super featuring a sunroof, which was not available upon delivery [2]. - The company has committed to refunding users who placed deposits between November 9 and 23 if they confirm their customization before completion [2]. Group 2: Product Features and Pricing - The Aion UT Super offers two purchasing options: battery rental and full vehicle purchase, with the battery rental price set at 49,900 yuan, and a promotional reduction in monthly rental fees from 499 yuan to 399 yuan for orders placed by December 8 [3]. - A mileage cap of 3,000 kilometers per month is established, with charges of 0.2 yuan per kilometer for excess mileage, aimed at reducing costs for typical family users [5][6]. Group 3: Invoice and Service Improvements - Initially, invoices for the Aion UT Super were limited to Shanghai and Guangzhou to facilitate government subsidy benefits, but the company is working to expand the number of cities where invoices can be issued [7][8]. - The three collaborating companies (GAC Group, CATL, and JD.com) are enhancing customer service experiences through multiple training sessions to address various user concerns [8].

【导读】广汽埃安致歉承认宣传失误，明确埃安UT super没有配置天窗 "是内容审核的失误，已快速修正并全面自查，对此深表歉意。"在12月1日召开的一场恳谈会上，广汽集团 埃安BU副总裁、埃安品牌首席用户官杨龙表示，埃安UT super没有配置天窗。 对于在11月24日（含）后选择立即定制的用户，在确认定制后48小时内均可选择退款。 12月将推出里程增量包服务 埃安UT super引发市场关注，主要由于其提供电池租用和整车购买两种方式，其中采用电池租用方式的购 买价为4.99万元，并且在12月8日24点前下单，电池月租金由499元/月降至终身399元/月。 | 埃安UT super 电池租用价 49,900元 | | | | --- | --- | --- | | 补 2000元 | 购车补贴 | ¥45.400 | | 领 2500元 | 京银行卡 | 双11限时租电购买价 | | | 购车享受权益 | | | | 首年至高省万元 | | | 电池月租金优惠 | 限12月8日24点前下定用户 | 399元/月(原499元/月) | | 换电服务费减免 | 限12月8日24点前下定用户中的京东PLUS 减免1 ...

Core Viewpoint - GAC Aion has acknowledged a content review error regarding the Aion UT Super model, specifically clarifying that it does not come with a sunroof, which was mistakenly advertised [2][4]. Group 1: Product Miscommunication - The Aion UT Super, launched on November 9, has faced multiple issues, including misleading sunroof configuration, hidden clauses in rental agreements, and regional restrictions on invoice issuance [2]. - Users reported seeing promotional images of the sunroof online and confirmed its existence with customer service before placing orders, only to find out upon delivery that the vehicle lacked this feature [5]. - GAC Aion's Vice President Yang Long stated that the sunroof image was a result of a content review error and that the company has taken steps to rectify the situation and conduct a thorough self-examination [5]. Group 2: Refund and Customization Policies - To respect user choices, GAC Aion, along with its partners, has committed to allowing users who paid a deposit between November 9 and 23 to opt for a refund before confirming their customizations [5]. - For users who choose to customize after November 24, they can request a refund within 48 hours of confirming their order [6]. Group 3: Pricing and Rental Options - The Aion UT Super offers two purchasing options: battery rental and full vehicle purchase, with the battery rental price set at 49,900 yuan. Users who order before December 8 can benefit from a reduced monthly rental fee of 399 yuan [8]. - However, there are limitations on the rental plan, including a maximum monthly mileage of 3,000 kilometers, with charges of 0.2 yuan per kilometer for excess mileage. This policy aims to ensure that users only pay for the mileage they genuinely need [9]. Group 4: Invoice Issuance and Customer Service - Initially, invoices for the Aion UT Super could only be issued in Shanghai and Guangzhou, a decision made to help users access government subsidies without affecting vehicle registration nationwide [11]. - In response to user requests for invoices from other regions, GAC Aion and its partners are working to expand the list of cities where invoices can be issued [13]. - The companies are also enhancing customer service experiences through multiple training sessions to address various user concerns [13].