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中国人寿:解码数字金融时代的保险新基建
Ren Min Wang· 2025-08-27 06:00
作为寿险行业头雁,中国人寿深刻把握"六个必须坚持"核心要义,充分运用贯穿其中的立场观点方 法指导实践推动工作,加快数字国寿建设,推进高质量发展。以此为根本遵循,中国人寿坚守保险保障 本源,将科技作为第一生产力,助推公司转型变革;聚焦客户服务痛点,用技术开出"对症药方";深耕 数据价值创造,构建全链条、全场景的数字化生态。 在北京稻香湖的科技园区,有一座隐形的"科技之城"正在崛起。 这里没有鳞次栉比的摩天大楼,却藏着支撑一家大型金融保险机构全国数亿客户保险需求的"数字 心脏";这里听不到车水马龙的喧嚣,却时刻上演着数据奔流、智能决策的科技交响曲……中国人寿保 险股份有限公司(以下简称"中国人寿")用多年实践,构建起涵盖"云-网-端"的数字化基础设施,将保 险服务从"物理网点"延伸至"云端之城",重新定义了金融服务的时空边界。 前瞻规划"大后台+小前端"的科技布局 中国人寿早在2012年就与清华大学合作研究,总结了信息化"处理、传递、交付"的三个本原特征, 并以此为遵循,一步步探索数字国寿的建设发展之路。 伴随着中国人寿率先建成安全、绿色、弹性的混合云,在这条"云"途上,该公司从数据挖掘到敏捷 组织的业务创新,从 ...
大揭秘!中国人寿的“科技之城”
券商中国· 2025-08-26 04:15
国寿研发中心 前瞻规划"大后台+小前端"的科技布局 信息作为构成世界的三大要素之一,其重要性不言而喻。 "六个必须坚持"中"坚持守正创新"要求遵循事物本原,尊重基本原理。中国人寿深谙此道,早在2012年就与清华大学合作研究,总结了信息化"处理、传递、交 付"的三个本原特征,并以此为遵循,一步步探索数字国寿的建设发展之路。 在北京稻香湖的科技园区,有一座隐形的"科技之城"正在崛起。 这里没有鳞次栉比的摩天大楼,却藏着支撑一家大型金融保险机构全国数亿客户保险需求的"数字心脏";这里听不到车水马龙的喧嚣,却时刻上演着数据奔流、智 能决策的科技交响曲……以"六个必须坚持"为指导,中国人寿保险股份有限公司(以下简称"中国人寿",股票代码:601628.SH,02628.HK)用多年实践,构建起 涵盖"云-网-端"的数字化基础设施,将保险服务从"物理网点"延伸至"云端之城",重新定义了金融服务的时空边界。 作为寿险行业头雁,中国人寿从世界观和方法论的高度深刻把握"六个必须坚持"核心要义,充分运用贯穿其中的立场观点方法指导实践推动工作,加快数字国寿建 设,推进高质量发展。以此为根本遵循,中国人寿坚守保险保障本源,将科技作为 ...
中国人寿寿险北分:践行爱与责任 以国寿好服务守护美好生活
Xin Jing Bao· 2025-07-11 11:25
Core Viewpoint - China Life Insurance Beijing Branch emphasizes a people-centered approach, focusing on consumer rights protection and enhancing service quality to meet the needs of the public [1][8]. Service Channels - The company has developed a comprehensive service system that integrates online and offline channels, allowing customers to access services easily through various platforms [2][3]. Online Services - The launch of the Life Insurance APP enables customers to handle most service requests online, with a projected 860,000 services provided through the app in 2024 [3]. Claims Service - In 2024, the company processed approximately 848,800 claims with a payout amount of 1.185 billion yuan, achieving a claim approval rate of 99.81% [4]. Intelligent Services - The company has expanded its customer contact points with intelligent services, including voice navigation and online customer service, to meet diverse customer needs [5]. Value-Added Services - A new "butler-style service system" for VIP clients will be introduced by 2025, offering specialized services in health, lifestyle, legal, and insurance management [6]. Elderly Services - The company has implemented a dedicated hotline and simplified app version for elderly clients, ensuring they receive priority service and support [7]. Consumer Protection - The company has established a standardized consumer protection mechanism and achieved a top-level rating in consumer rights protection evaluation for 2024 [8]. Service Experience - The company has created 13 demonstration service outlets and implemented ten warm-hearted services, achieving a customer satisfaction rate of 99.99% [9]. Future Outlook - The company aims to enhance its core competitiveness and service capabilities, adhering to a customer-centric philosophy to meet the public's aspirations for a better life [10].
河南国寿:多举措打造优质暖心服务体验
Huan Qiu Wang· 2025-04-29 08:37
Core Viewpoint - China Life Insurance Company emphasizes high-quality service as a core value, enhancing customer perception of the brand through innovative service models and digital technology integration [1][2] Group 1: Service Innovation - The company launched the "Quick and Warm" claims service brand in 2019, focusing on "Simple, Quality, Warmth" as key service attributes [1] - The introduction of the "Critical Illness One-Day Compensation" service promises claims processing within one working day for eligible critical illness claims, allowing for immediate compensation upon diagnosis [1] - In 2024, the company’s Henan branch paid out 2.962 billion yuan in claims to 632,000 clients, with 31,300 clients benefiting from "one-stop online" settlement [1] Group 2: Digital Transformation - Since 2019, the company has embraced digital technology, developing a new "Smart Operation" model that integrates resources nationwide while maintaining traditional service advantages [1] - The Henan branch's app provided intelligent services to 8.42 million users in 2024, achieving a 100% paperless insurance application rate for personal long-term insurance [2] - The company has established a dual-channel service system, utilizing its app, official WeChat account, and mini-programs to ensure 24/7 service availability [2] Group 3: Customer-Centric Initiatives - The Henan branch has implemented special services for elderly clients, including priority queuing, green channel services, and facilities like reading glasses and wheelchairs [2] - The company has received accolades for its consumer rights protection efforts, being recognized as an "Outstanding Unit for Consumer Protection Education" and "Exemplary Institution for Financial Consumer Rights Protection" in 2024 [2]