Core Insights - The upcoming Double Eleven shopping festival is prompting major e-commerce platforms to launch promotional activities, while consumers are advised to be cautious of potential consumption traps [1] - The annual "Red and Black List" released by the Black Cat Complaint platform serves as a crucial reference for consumers to avoid pitfalls, revealing industry pain points and providing a basis for rational decision-making [1][2] Group 1: Red and Black List - The Black Cat Complaint platform utilizes big data analysis to evaluate consumer complaint volume, resolution rates, and corporate response times, creating a comprehensive Red and Black List covering various sectors such as e-commerce, tourism, entertainment, and education [2] - Some mainstream shopping platforms have been listed on the Black List due to issues with counterfeit goods and poor after-sales service, while others have made it to the Red List due to high resolution rates [2] - For example, an international sports brand appeared on the Black List due to quality issues and low response rates, while a domestic sports brand made it to the Red List for its quick response to consumer demands [2] Group 2: Consumption Traps - Price Manipulation: Some merchants create a false sense of discount by altering original prices and splitting coupons. During the 2023 Double Eleven, a major e-commerce platform was reported to issue large Apple coupons in the last two hours of the promotion, leading to actual prices lower than the price protection period, with refusal to refund the price difference [3] - Quality Issues: A well-known beauty brand released a product with only 1.5 years of shelf life during the pre-sale phase, while consumers received products with a 3-year shelf life. Additionally, a second-hand trading platform's inspection service was found to be inconsistent with the actual product [4] - After-Sales Issues: A consumer who purchased counterfeit goods found that the merchant had transferred the deposit and delisted the product, with the platform requiring a long wait time for resolution [5] - Points Redemption: An electronics retailer launched a "high points exchange for tablets" promotion, but the actual redemption rate was very low due to high spending requirements [6] Group 3: Rational Consumption Guidelines - Consumers are encouraged to check the Red and Black List on the Black Cat Complaint platform to identify brands with high resolution rates and average response times [7] - It is advised to retain evidence such as product page screenshots, chat records, and logistics information, and to use third-party price comparison tools to track price fluctuations [8] - In case of disputes, consumers should first seek resolution through platform customer service, and if unresolved within the stipulated time, they can submit evidence to the Black Cat Complaint platform for further action [8]