从投诉类型看，生活及社会服务、互联网服务、教育培训、文体娱乐和销售服务位列前五。啄木鸟消费 者投诉平台全年投诉数据与中消协趋势高度吻合。 啄木鸟【2025年度消费避坑图鉴】从宏观视角出发，聚焦售后服务、合同、质量等核心维权痛点，揭示 本平台年度九大消费投诉场景。后续将逐期深入汽车、保险、网购等领域，助您识破陷阱、有效维权。 央广网北京12月18日消息（记者白德彰）中消协第三季度投诉数据显示，全国消协受理消费投诉超53万 件，同比增长7.9%。其中，售后服务问题占比最高，达29.4%。虚假宣传、安全与合同类投诉比重也有 所上升。 ...

上周末和闺蜜去吃海鲜自助，我俩从中午12点奋战到下午3点，扶着墙出门时还不忘互相打气："今天绝对吃回本了！" 结果第二天刷到这家店的抖音，老板正笑嘻嘻地数钱："感谢各位老铁，这个月又超额完成KPI啦～" 王老板开了15年自助餐厅，他给我算了一笔账： "一个成人自助158元，看起来不便宜，但我们的食材成本其实只占35%-40%。你以为自己能吃100块的东西，实际上最多吃60块。" 为什么会这样？因为自助餐老板早就摸透了人性： 我想起上次吃自助，光拿了两盘寿司就占了半个胃，后面看到龙虾都吃不下了，原来这就是老板的"小心机"！ 二、食材真的能吃吗？这里面的水比你想象的深 这是大家最关心的问题，也是我最想扒的真相。 瞬间我就懵了：明明我们吃了5盘三文鱼、3斤基围虾、2份牛排，怎么还让老板赚了？ 带着这个疑惑，我采访了3位做了10年以上自助餐的老板，终于搞懂了自助餐的赚钱逻辑。今天就把这些"行业机密"扒给你们看，保证颠覆你的认知！ 一、你以为在"占便宜"，其实早被算得明明白白 1. 眼睛大肚子小：看到满桌美食就忍不住拿，最后吃不完的比吃完的还多 2. 先甜后腻：一开始猛吃海鲜、肉类，吃到后面就被蛋糕、水果占了肚子 3. ...

Core Insights - The essence of saving money is not merely about accumulating numbers in a bank account, but rather about gaining the confidence and security to navigate life's uncertainties [1][13][15] Group 1: The Value of Money - Many young individuals find that their savings do not effectively counteract inflation or various life risks [2][4] - Investing in personal development can yield greater returns than simply saving money in a bank, as skills acquired can significantly increase future income [5][15] Group 2: Consumer Behavior and Spending - The modern consumer often falls into traps of impulsive spending, driven by marketing and social influences, leading to financial strain [7][9] - Relationships can complicate financial management, with differing attitudes towards spending and saving impacting overall financial health [9][11] Group 3: Financial Realities - Many individuals, especially recent graduates and the unemployed, struggle to save due to limited financial resources, making discussions about saving strategies less relevant [11][15] - The true purpose of saving is to provide a sense of security and options in times of need, rather than just accumulating wealth for its own sake [13][15]

Group 1 - The article highlights the pervasive feeling of financial strain among individuals, regardless of their income levels, due to various consumption traps and rising living costs [1][2] - It discusses the impact of impulsive spending driven by social media and promotional tactics, which can lead to significant unplanned expenses [1][2] - The article points out that while government subsidies exist, they often lead to hidden price increases in essential goods, negating any financial relief [1][2] Group 2 - The text emphasizes the challenge of unavoidable expenses, such as rising costs for social obligations and healthcare, which further strain personal finances [2] - It notes the difficulty of supplementing income through side jobs, especially with the rise of AI affecting freelance opportunities and the prevalence of scams in certification programs [2] - The article concludes that the key to saving money lies in being aware of spending traps and focusing on genuine needs rather than following trends [3]

Core Points - The host of the legal program "Today's Law," Li Xiaodong, shared his experience of being scammed for 1,000 yuan while purchasing tea [1][3] - Li was approached by a middle-aged man selling tea at a discounted price after a tea exhibition, which he later discovered was low-quality tea [1][3] - The incident highlights common scams where individuals sell inferior products under the guise of a bargain, particularly in settings like exhibitions [5] Summary by Sections Incident Description - Li Xiaodong was approached by a man selling tea after leaving the bank, who initially offered tea at 1,000 yuan per box, later reducing the price to 200 yuan per box [1][3] - After purchasing five boxes for 1,000 yuan, Li later learned from a friend that the tea was worth only 50 yuan per box [3] Public Reaction - Many netizens commented on Li's experience, noting that it reflects a common scam tactic and warning others to be cautious of such offers [3] - Some comments suggested that the scam is an old trick, with various products being sold under similar pretenses [3] Consumer Awareness - The Zhejiang Consumer Protection Committee previously warned about similar scams occurring at exhibition venues, where individuals sell low-quality products disguised in attractive packaging [5] - Consumers are advised to remain vigilant and practice rational consumption to avoid falling into such traps [5]

Core Viewpoint - The news highlights a recent incident where a well-known host of a legal program, Li Xiaodong, fell victim to a scam involving the purchase of counterfeit tea, emphasizing the prevalence of such scams and the psychological factors that lead individuals to be deceived [1][4]. Group 1: Incident Details - Li Xiaodong was approached by a middle-aged man after leaving a bank, who offered him tea at a significantly reduced price, claiming he needed to sell it quickly due to space constraints in his vehicle [1][3]. - Initially priced at 1000 yuan per box, the tea was offered to Li for 300 yuan, and after further negotiation, he purchased five boxes for a total of 1000 yuan [1][3]. - Upon consulting a friend knowledgeable about tea, Li discovered that the purchased tea was of poor quality, worth only about 50 yuan per box [3][4]. Group 2: Public Reaction and Context - The incident sparked a variety of reactions on social media, with many users expressing sympathy for Li, while others pointed out that this type of scam is an old trick that often targets unsuspecting individuals [3][4]. - Similar scams have been reported previously, where individuals in luxury cars sell low-quality products at inflated prices, often in settings like exhibition centers [7]. - The Zhejiang Consumer Protection Committee has issued warnings about such scams, advising consumers to remain vigilant and avoid falling for these deceptive sales tactics [7].

Core Insights - The documentary "Broken" by Netflix exposes global consumer traps and industry secrets, aiming to raise awareness before the shopping frenzy of Black Friday [2][4] - It consists of four episodes, each focusing on different consumer products and the hidden costs associated with them [2][4] Episode Summaries - Episode 1: "The Makeup Mess" investigates the rise of counterfeit cosmetics, highlighting the dangers of cheap alternatives that may contain harmful substances like arsenic and lead, primarily targeting the youth through social media marketing [2][3] - Episode 2: "The Big Vape" delves into the marketing tactics of e-cigarette companies like JUUL, revealing how they transformed their image from smoking cessation tools to trendy products for teenagers, alongside the legal repercussions faced for targeting minors [3][4] - Episode 3: "The Deadly Dressing Table" focuses on the safety risks of affordable furniture, noting that in the U.S., someone is sent to the emergency room every 30 minutes due to furniture tipping over, and questioning the hidden costs of minimalist design on vulnerable populations [3][4] - Episode 4: "The Recycling Ruse" addresses the issue of single-use plastics, revealing that only about 9% of plastic is truly recycled, while the rest is often exported or incinerated, critiquing the misleading marketing of recyclability by companies [3][4] Overall Themes - The documentary employs a multi-narrative approach and high-definition visuals to illustrate the interconnectedness of various consumer goods and the hidden costs of low prices, emphasizing the complicity of regulatory gaps, profit-driven motives, and consumer ignorance [4]

Core Viewpoint - The article highlights consumer grievances regarding electric bicycles, particularly focusing on issues related to battery failures and subscription-based app functionalities, suggesting that these problems may stem from deliberate business practices designed to extract additional fees from consumers [1][5][6]. Group 1: Battery Issues - Many electric bicycle owners, like Wang and Li, have reported sudden battery failures after approximately three years of use, raising suspicions about planned obsolescence by manufacturers [1][3]. - Consumers have experienced difficulties in charging their batteries, with service personnel often providing vague explanations and not offering detailed diagnostics [2][4]. - There are allegations that some manufacturers may have installed components that intentionally disable charging after a set period, leading to unnecessary battery replacements [2][7]. Group 2: App Functionality and Subscription Fees - Consumers have expressed frustration over app functionalities that become inactive after a certain period, requiring additional fees for continued use, which was not disclosed at the time of purchase [5][6]. - The lack of transparency regarding the app's subscription model has led to claims of misleading sales practices, as consumers believed they were purchasing a fully functional product without ongoing costs [5][7]. Group 3: Legal and Consumer Rights - Experts indicate that the practices of manufacturers may violate consumer protection laws, as they fail to inform consumers about limitations and additional fees associated with their products [6][7]. - Consumers are advised to assert their rights under the law, demanding full ownership and functionality of their purchased products without hidden fees or restrictions [8]. - Legal professionals suggest that consumers should collect evidence of their transactions and communications with sellers to support potential claims against misleading practices [8].

Core Insights - The upcoming Double Eleven shopping festival is prompting major e-commerce platforms to launch promotional activities, while consumers are advised to be cautious of potential consumption traps [1] - The annual "Red and Black List" released by the Black Cat Complaint platform serves as a crucial reference for consumers to avoid pitfalls, revealing industry pain points and providing a basis for rational decision-making [1][2] Group 1: Red and Black List - The Black Cat Complaint platform utilizes big data analysis to evaluate consumer complaint volume, resolution rates, and corporate response times, creating a comprehensive Red and Black List covering various sectors such as e-commerce, tourism, entertainment, and education [2] - Some mainstream shopping platforms have been listed on the Black List due to issues with counterfeit goods and poor after-sales service, while others have made it to the Red List due to high resolution rates [2] - For example, an international sports brand appeared on the Black List due to quality issues and low response rates, while a domestic sports brand made it to the Red List for its quick response to consumer demands [2] Group 2: Consumption Traps - Price Manipulation: Some merchants create a false sense of discount by altering original prices and splitting coupons. During the 2023 Double Eleven, a major e-commerce platform was reported to issue large Apple coupons in the last two hours of the promotion, leading to actual prices lower than the price protection period, with refusal to refund the price difference [3] - Quality Issues: A well-known beauty brand released a product with only 1.5 years of shelf life during the pre-sale phase, while consumers received products with a 3-year shelf life. Additionally, a second-hand trading platform's inspection service was found to be inconsistent with the actual product [4] - After-Sales Issues: A consumer who purchased counterfeit goods found that the merchant had transferred the deposit and delisted the product, with the platform requiring a long wait time for resolution [5] - Points Redemption: An electronics retailer launched a "high points exchange for tablets" promotion, but the actual redemption rate was very low due to high spending requirements [6] Group 3: Rational Consumption Guidelines - Consumers are encouraged to check the Red and Black List on the Black Cat Complaint platform to identify brands with high resolution rates and average response times [7] - It is advised to retain evidence such as product page screenshots, chat records, and logistics information, and to use third-party price comparison tools to track price fluctuations [8] - In case of disputes, consumers should first seek resolution through platform customer service, and if unresolved within the stipulated time, they can submit evidence to the Black Cat Complaint platform for further action [8]

Core Viewpoint - The rise of portable Wi-Fi devices has led to increased consumer interest, but issues such as false advertising, mandatory prepayment, and inflated data usage have emerged, raising concerns about consumer rights and regulatory oversight [1][2][3]. Group 1: Consumer Experiences - Consumers report being misled by promotional offers, such as being required to prepay a minimum amount to activate devices, contrary to initial promises of "pay-as-you-go" [1][2]. - Complaints include slow internet speeds and unexpected charges for upgrades, with customers feeling trapped in a cycle of misleading marketing tactics [1][3]. - Difficulty in obtaining refunds has been highlighted, with consumers facing numerous obstacles and delays when attempting to reclaim their money [3]. Group 2: Industry Practices - The sales model for portable Wi-Fi devices often involves hardware sold on e-commerce platforms while data plans are tied to separate operators, complicating dispute resolution [2][3]. - The lack of regulatory oversight allows for a complex chain of transactions where consumer funds are not adequately protected, leading to potential financial losses [3][4]. - Industry experts emphasize the need for stricter regulations and accountability measures for e-commerce platforms and sellers to protect consumer rights [4].