对于应如何解决当前网约车市场出现的返空费乱象，广东国鼎 律师事务所的代园星律师在接受采访时指出，最直接有效的方 法是管理部门出台相关的政策法规，禁止收取返空费，并设置 处罚条款。 作者：邹永勤 封图：图虫创意 什么？最高预估价仅约170元，实际要支付的打车费用却多达270元？ 相信很多乘客在使用网约车服务时，都遭遇过这种预估价和实际支付价差异较大的情形。这个时 候，你的第一反应是觉得平台的预估不靠谱，还是觉得司机的行为不靠谱？ 根据深圳市交通运输局发布的数据，2025年上半年，全市共查处网约车营运违章案件556宗，比去 年同期增加了73.21%；乘客有效投诉数量高达53526件，平均每天将近300件。当前网约车市场 的"乱"，由此可见一斑。 而在乘客对网约车乱象的争议中，"故意绕路"和"跨城返空费"被频频提及。经济观察报记者日前就 接到多位乘客爆料，称其在跨城打车时多次遭遇司机私下索要跨城返空费的情形。 途中，林司机向记者诉苦称，由于近两年单价持续走低，司机收入下降，生活压力增加，所以向乘 客索要跨城返空费已经是业内的"潜规则"，十分普遍。对此，记者表示异议，认为从乘客端来看， 这几年打车的单价并不见有下降的 ...

Core Viewpoint - The article highlights the growing issue of discrepancies between estimated and actual fares in the ride-hailing market, particularly focusing on the controversial practice of drivers requesting "return empty fees" for cross-city rides, which has become a common yet problematic phenomenon in the industry [1][10]. Group 1: Market Conditions - In the first half of 2025, Shenzhen's transportation authority reported 556 violations related to ride-hailing operations, a 73.21% increase from the previous year, alongside 53,526 valid passenger complaints, averaging nearly 300 per day [1]. - The average daily order completion per vehicle in Shenzhen increased from 11.82 to 12.69 orders, with 57,111 vehicles completing at least 10 orders daily, up from 48,402 [3]. Group 2: Driver Practices - Drivers are increasingly requesting additional fees for cross-city rides, citing low income due to high platform commissions and the prevalence of order transfers between platforms [3][10]. - A driver reported that the practice of requesting return empty fees has become a "hidden rule" in the industry, reflecting the financial pressures faced by drivers [3]. Group 3: Passenger Experiences - Passengers have reported being pressured to pay return empty fees, with some agreeing to additional charges out of safety concerns during late-night rides [6][7]. - A passenger experienced a significant fare increase due to a driver deviating from the planned route after refusing to pay a return empty fee, resulting in a final fare of 315 yuan instead of the estimated amount [6][4]. Group 4: Platform Responses - Ride-hailing platforms like Meituan and Didi have stated that they do not permit drivers to request return empty fees, labeling such actions as deceptive [5][9]. - Didi's customer service confirmed that while drivers can negotiate return fees, the amount should not exceed the actual highway tolls incurred, which has raised concerns about the fairness and transparency of this practice [9]. Group 5: Legal and Regulatory Perspectives - Legal experts indicate that while the collection of return empty fees may be legally permissible under current regulations, it is deemed unreasonable due to the lack of standardized pricing and the potential for exploitation of passengers [10][11]. - Recommendations include the need for regulatory bodies to prohibit the collection of return empty fees and for platforms to take responsibility for managing driver compensation more effectively [11].