网络消费权益保护

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最高法发布典型案例,维护网络消费权益有保障
Sou Hu Cai Jing· 2025-07-03 10:37
Group 1 - The Supreme People's Court has released five typical civil cases related to online consumer issues, focusing on live marketing fraud, seven-day no-reason return disputes, misleading promotional rules, ambiguous standard terms, and excessive personal information collection [1][6] - In the live marketing sector, a case highlighted false advertising where a merchant misrepresented the material of a product, leading to a court ruling that enforced the merchant's commitment to a "tenfold compensation" promise [3] - The seven-day no-reason return policy was reinforced in a case where a consumer was denied a return; the court ruled that merchants cannot arbitrarily expand the scope of "non-returnable" items, thus protecting consumer rights [3] Group 2 - The fairness and transparency of promotional rules were scrutinized in a case where a furniture company misled consumers regarding a discount offer, resulting in a court ruling that mandated the return of half the payment to the consumer [5] - In a ticket refund dispute, the court emphasized that ambiguous terms should be interpreted in favor of consumers, leading to a ruling that required a ticketing platform to refund the remaining ticket price [5] - The judicial ruling on excessive personal information collection highlighted that an app's collection practices exceeded necessary limits, resulting in a court order for the deletion of user information and compensation for damages [5][6] Group 3 - The release of these typical cases aims to clarify online consumer rules, sanction illegal behaviors of operators, and guide consumers in protecting their rights [6] - The judicial authority will continue to monitor new issues in online consumption to support the healthy development of the digital economy and enhance consumer confidence [6]