网购绿植

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网购绿植如何“所见即所得”(百姓关注)
Ren Min Ri Bao· 2025-08-17 22:01
Core Viewpoint - The article highlights consumer complaints regarding the purchase of plants through live-streaming platforms, emphasizing issues such as misleading product representations, poor after-sales service, and difficulties in returns and exchanges [1][2][3]. Group 1: Consumer Complaints - Consumers have reported receiving plants that do not match the descriptions provided by live-stream hosts, leading to dissatisfaction and calls for better business integrity [1]. - Specific cases include discrepancies in plant height and appearance, with consumers receiving different varieties than what was promised [1][2]. - After-sales support is often inadequate, with merchants providing unreasonable excuses to deny refunds or exchanges [1][2]. Group 2: Industry Practices - The industry faces challenges in standardizing plant sales due to the unique nature of each plant, making it difficult to ensure that what is shown in live streams matches what is delivered [3]. - Suggestions for improvement include clearer and more specific after-sales commitments from merchants, such as a policy for replacing plants that die within a certain timeframe [3]. - The need for integrity in business practices is emphasized, as the lack of standardization allows unscrupulous merchants to exploit consumers [3]. Group 3: Platform Responsibilities - Online shopping platforms are urged to take greater responsibility by implementing stricter entry requirements for merchants and conducting dynamic audits based on customer feedback [4]. - Platforms should actively monitor merchant performance and take corrective actions when high rates of complaints or returns are detected [4].