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航空服务优化
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东航优化西安咸阳机场服务:国内航班值机截载时间缩短10分钟
Core Points - Eastern Airlines has adjusted its check-in service at Xi'an Xianyang International Airport, reducing the check-in deadline from 40 minutes to 30 minutes before flight departure, enhancing passenger convenience [1] - The adjustment reflects a comprehensive test of the operational capabilities of both the airport and the airline, involving process optimization, resource allocation, and technical support [1] - This change positions Xi'an as a leader in service standards among similar-sized hubs in the central and western regions of China [1] Summary by Category Service Improvement - The new check-in time allows for more on-site check-in flexibility for passengers, aiming to improve overall travel experience [1] - Eastern Airlines has also optimized the transfer efficiency at Xi'an Xianyang Airport, reducing the domestic-to-international transfer time from 110 minutes to 80 minutes [1] Customer Guidance - For passengers without checked luggage, online check-in is encouraged through the Eastern Airlines website or app, allowing them to proceed directly to security [2] - Passengers who are close to the flight departure time can seek assistance at the late arrival service counter for expedited check-in [2] Strategic Focus - These adjustments are part of Eastern Airlines' commitment to a passenger-centered service philosophy, aiming to enhance the quality of air travel services at Xi'an Xianyang International Airport [2]