Core Viewpoint - SF Express has launched a "late delivery compensation" service starting December 1, where customers can receive cash compensation for delays caused by the company's transportation issues, with costs fully borne by the company [1] Group 1: Service Details - The "late delivery compensation" service is available through SF Express's official channels, including mini-programs and apps [1] - Initially, the service will be rolled out in 10 cities, including Shenzhen and Qingdao, with plans for nationwide coverage [1] Group 2: Responsibility and Cost Management - SF Express emphasizes that the responsibility for delays will not be attributed to individual couriers; instead, the company will utilize big data systems for intelligent analysis and responsibility allocation [1] - The costs associated with this compensation will be entirely covered by the company, relieving couriers of any financial liability [1]

Core Viewpoint - SF Express is launching a "Delayed Compensation" service starting December 1, where the company will bear the costs of compensation for delivery delays caused by its transportation issues, ensuring that couriers are not held responsible [1] Group 1: Service Details - The "Delayed Compensation" service will initially be available in ten cities, including Shenzhen and Qingdao, with plans for nationwide coverage [1] - Customers can receive cash compensation if their delivery is delayed due to SF Express's reasons, based on the estimated delivery time at the time of pickup [1] Group 2: Compensation Structure - Compensation will be tiered based on the duration of the delay and the customer's membership level, with refunds ranging from 20% to 30% of the base shipping fee [1] - Additionally, members will receive an incremental increase of 5% to 10% on the base compensation amount, depending on their membership level [1] Group 3: Responsibility and Management - The company will utilize a big data system for intelligent analysis and responsibility allocation throughout the entire package flow process, rather than simply attributing blame to individuals [1] - The costs associated with this compensation will be fully covered by the company, relieving couriers of any financial liability [1]