Core Viewpoint - The incident involving Yang Tianzhen and her Tesla highlights potential issues with the vehicle's software update process, raising questions about user experience and system reliability [1][4]. Group 1: Incident Overview - On October 27, Yang Tianzhen reported being unable to open her Tesla due to a software update, which she described in a video [1]. - The following day, customer service informed that during the software installation, the vehicle would be inoperable for approximately 55 minutes, during which charging and settings adjustments are not possible [1]. - The OTA (Over-The-Air) update may affect the door module, leading to temporary inaccessibility until the installation is complete [1]. Group 2: Public Reaction - Some netizens questioned why Yang attempted to open the door knowing the vehicle was undergoing an update, as the system reportedly provides multiple confirmations and a countdown before proceeding [1]. - Others argued that it is unreasonable for a vehicle to be completely inaccessible during a system upgrade, indicating a potential flaw in the user interface or experience [4]. Group 3: Background Information - Yang Tianzhen, also known as Yang Siwei, is the founder of Yixin Entertainment and has a background in media and business, holding an EMBA from Peking University [6].