车辆质量问题
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小米回应小米汽车自己开走
Xin Lang Cai Jing· 2025-10-03 14:22
Core Viewpoint - Xiaomi has addressed the incident of a car reportedly driving itself, confirming that the issue was not related to vehicle quality but rather a misunderstanding involving user-operated commands [2] Group 1: Incident Response - Xiaomi established a special task force to investigate the claims regarding the car driving itself and collaborated with the user to verify the situation [2] - The investigation involved analyzing the vehicle's backend data and operation logs from the user's iPhones, confirming that the commands matched and ruled out any quality issues with the vehicle [2] Group 2: Technical Findings - The vehicle received a parking assist command from the iPhone 15 Pro Max, which activated the parking assist feature, leading to the car exiting its parking space [2] - A mix-up occurred during customer service communication, where the device model identifiers were confused, resulting in the user receiving inaccurate information about the command source [2] Group 3: Company Commitment - Xiaomi expressed apologies for the confusion caused by the miscommunication and committed to improving service processes in the future [2]