Core Viewpoint - The incident involving a Xiaomi car allegedly driving away on its own has been investigated, and the company concluded that the vehicle's operation was triggered by a user command from a connected iPhone, not a malfunction of the vehicle itself [1][6]. Group 1: Incident Details - A Xiaomi car owner reported that their vehicle unexpectedly started and drove away while they were indoors, leading to concerns about vehicle safety [1]. - The company established a special task force to investigate the incident and collaborated with the user to verify data from the vehicle and mobile app logs [1][6]. - The investigation revealed that the vehicle received a parking assist command from the owner's iPhone 15 Pro Max, which activated the vehicle's parking assist feature and caused it to exit the parking space [1][6]. Group 2: Communication and Clarification - Xiaomi's customer service initially confused the device model, leading to misunderstandings about the incident, for which the company apologized and committed to improving communication [2]. - The car owner confirmed the accuracy of the data reviewed with Xiaomi's team and expressed gratitude for their professionalism, urging others not to spread rumors [4][5]. - Xiaomi's vice president supported the car owner's statement, emphasizing the importance of understanding the clarified information [4][5].

Group 1 - The core issue involves a Xiaomi vehicle that reportedly started and drove away on its own, prompting an investigation by the company [1][3] - Xiaomi's spokesperson stated that a special task force was established to investigate the incident, and they verified the vehicle's backend data and operation logs from the user's authorized mobile app [1][3] - The investigation concluded that the vehicle received a parking assist command from an iPhone 15 Pro Max, which activated the parking assist feature and caused the vehicle to exit its parking space [3] Group 2 - Xiaomi's spokesperson acknowledged a mix-up in communication regarding the device model that issued the parking command, which led to misunderstandings among users [3] - On October 1, Xiaomi reported that its vehicle deliveries surpassed 40,000 units for the first time in September [5] - Despite the positive delivery news, Xiaomi's stock price fell by 1.43% to HKD 55 per share, with a market capitalization of HKD 143.15 billion [5]

0:00 【#小米回应小米汽车自己开走#】 #小米汽车自己开走排除质量问题# 据@小米公司发言人 发布消息：针对近日网传 "小米汽车突然自己 开走" 相关视频，我们高度重视该事件，第一时间成立专项工作组展开调查并和用户协同核实。双方通 过用户授权的手机APP操作日志、车辆数据等逐一核实，得出统一结论"车辆后台数据和iPhone 15 Pro Max操作日志、响应时间、车辆泊出指令均能匹配，排除车辆质量问题。"调查过程中征得用户同意 后，我们获得了车辆后台数据授权和拥有车控权限的两部手机端操作日志（两部手机分别是女车主的 iPhone 16 Pro和男车主的iPhone 15 Pro Max，对应设备型号标识符分别为iPhone 17,1与iPhone 16,2）。车 辆后台数据显示，在用户描述的时间窗口中，车辆收到iPhone 15 Pro Max发出的泊车辅助指令，导致车 辆激活泊车辅助功能（激活条件是车辆要在手机蓝牙连接近距离之内），并启动泊出车位。针对用户反 馈与线上客服沟通时，称是一台iPhone 16发出泊车辅助指令。经核实，线上客服在与用户沟通过程中 将设备型号标识符（iPhone 16,2）与对 ...

Core Viewpoint - Xiaomi has responded to a viral video showing one of its cars autonomously driving away, stating that an investigation confirmed the incident was due to user error rather than a vehicle malfunction [2][3]. Group 1: Incident Response - A Xiaomi spokesperson stated that the company took the incident seriously and formed a special task force to investigate the claims [2]. - The investigation involved verifying the vehicle's backend data and the operation logs from the user's authorized mobile app, concluding that the vehicle's data matched the operation logs, ruling out quality issues [2][3]. - The confusion arose from a mix-up in device identifiers during customer service communication, leading to a misunderstanding about which iPhone issued the parking command [3]. Group 2: Vehicle Delivery and Market Performance - On October 1, Xiaomi reported that its vehicle deliveries surpassed 40,000 units for the first time in September [6]. - Despite the positive delivery news, Xiaomi's stock price fell by 1.43% to HKD 55 per share, resulting in a market capitalization of HKD 143.15 billion [6].

Core Viewpoint - Xiaomi is actively investigating a reported incident where a vehicle autonomously drove away, confirming that the vehicle's data aligns with user commands, thus ruling out quality issues [1][3]. Group 1: Incident Response - A Xiaomi spokesperson stated that the company has formed a special task force to investigate the incident and is collaborating with the user to verify the facts [1]. - The investigation involved analyzing the vehicle's backend data and operation logs from two iPhones, confirming that the vehicle received a parking assist command from an iPhone 15 Pro Max, which activated the parking assist feature [3]. - The company acknowledged a mix-up in communication regarding the device model, which led to user misunderstandings, and expressed apologies while committing to improve service processes [3]. Group 2: Delivery Performance - On October 1, Xiaomi announced that its vehicle deliveries surpassed 40,000 units for the first time in September [6]. - Despite the positive delivery news, Xiaomi's stock price fell by 1.43% to HKD 55 per share, resulting in a market capitalization of HKD 1,431.5 billion [6].

Core Viewpoint - Xiaomi has responded to a viral video showing one of its cars autonomously driving away, stating that the incident was due to a misunderstanding related to the vehicle's parking assist feature and not a quality issue [2][3]. Group 1: Incident Investigation - A Xiaomi spokesperson confirmed that the company took the incident seriously and formed a special task force to investigate the claims [2]. - The investigation involved verifying the vehicle's backend data and the operation logs from the user's authorized mobile apps, concluding that the vehicle's actions were triggered by a parking assist command from an iPhone 15 Pro Max [3]. - The confusion arose from a mix-up in device identifiers during customer service communication, which led to the user misunderstanding the source of the command [3]. Group 2: Vehicle Delivery Performance - On October 1, Xiaomi announced that its vehicle deliveries surpassed 40,000 units for the first time in September [5]. Group 3: Stock Market Performance - On the same day, Xiaomi's stock price fell by 1.43%, closing at 55 HKD per share, with a market capitalization of 1,431.5 billion HKD [6].

小米汽车始终将用户安全与使用体验作为核心优先级，感谢大家的关注和支持。 调查过程中征得用户同意后，我们获得了车辆后台数据授权和拥有车控权限的两部手机端操作日志（两 部手机分别是女车主的iPhone 16 Pro和男车主的iPhone 15 Pro Max，对应设备型号标识符分别为iPhone 17,1与iPhone 16,2）。车辆后台数据显示，在用户描述的时间窗口中，车辆收到iPhone 15 Pro Max发出 的泊车辅助指令，导致车辆激活泊车辅助功能（激活条件是车辆要在手机蓝牙连接近距离之内），并启 动泊出车位。 针对用户反馈与线上客服沟通时，称是一台iPhone 16发出泊车辅助指令。经核实，线上客服在与用户 沟通过程中将设备型号标识符（iPhone 16,2）与对应设备型号（iPhone 15 Pro Max）混淆，导致用户错 误理解，传递了不准确的信息造成一系列误会，我们对此表示歉意，并将在后续服务过程中不断改善。 @小米公司发言人 针对近日网传 "小米汽车突然自己开走" 相关视频，我们高度重视该事件，第一时间 成立专项工作组展开调查并和用户协同核实。双方通过用户授权的手机APP操作日志、车辆数据 ...