Core Insights - The China Consumers Association (CCA) released a report analyzing consumer rights protection during the 2025 National Day holiday, highlighting significant issues in accommodation, safety management, and scenic area services [1][10]. Group 1: Consumer Rights Data - During the monitoring period from October 1 to October 8, a total of 21,923,881 pieces of information related to consumer rights protection were collected, averaging approximately 2.74 million pieces per day [1][5]. - The peak information volume occurred on October 3, reaching 4,060,819 pieces [5]. Group 2: Accommodation Issues - Negative information regarding accommodation rights totaled 558,188 pieces, accounting for 32.99% of complaints, with a daily average of 69,000 pieces [7]. - A specific case involved a homestay in Pingtan, Fujian, which was fined 4,500 yuan for imposing an additional charge of 500 yuan per day on a customer who had already made a reservation [8]. Group 3: Safety Management Concerns - Negative information related to safety management amounted to 230,692 pieces, representing 13.69% of complaints, with a daily average of 29,000 pieces [9]. - A notable incident involved nearly 1,000 people being stranded at the Everest East Base Camp due to sudden snowfall, prompting local government intervention to ensure safety [9]. Group 4: Scenic Area Service Complaints - Complaints about scenic area services totaled 221,115 pieces, making up 13.07% of the total, with a daily average of 28,000 pieces [9]. - Reports indicated that visitors at the Huashan scenic area experienced excessive wait times, with some waiting up to 5 hours for the cable car [9]. Group 5: Operational and Management Shortcomings - The CCA identified shortcomings in operational and management practices as contributing factors to the issues observed, including a lack of safety guarantees and inadequate resource allocation [10]. - The report emphasized the need for improved integrity and service awareness among operators, particularly in the context of holiday pricing strategies [10]. Group 6: Recommendations - The CCA suggested enhancing consumer rights protection services, fostering a culture of integrity in business practices, and improving safety supervision and emergency response mechanisms [11].