Core Insights - The China Consumers Association (CCA) released a report analyzing consumer rights protection during the 2025 National Day holiday, highlighting significant issues in accommodation, safety management, and scenic area services [1][10]. Group 1: Consumer Rights Data - During the monitoring period from October 1 to October 8, a total of 21,923,881 pieces of information related to consumer rights protection were collected, averaging approximately 2.74 million pieces per day [1][5]. - The peak information volume occurred on October 3, reaching 4,060,819 pieces [5]. Group 2: Accommodation Issues - Negative information regarding accommodation rights totaled 558,188 pieces, accounting for 32.99% of complaints, with a daily average of 69,000 pieces [7]. - A specific case involved a homestay in Pingtan, Fujian, which was fined 4,500 yuan for imposing an additional charge of 500 yuan per day on a customer who had already made a reservation [8]. Group 3: Safety Management Concerns - Negative information related to safety management amounted to 230,692 pieces, representing 13.69% of complaints, with a daily average of 29,000 pieces [9]. - A notable incident involved nearly 1,000 people being stranded at the Everest East Base Camp due to sudden snowfall, prompting local government intervention to ensure safety [9]. Group 4: Scenic Area Service Complaints - Complaints about scenic area services totaled 221,115 pieces, making up 13.07% of the total, with a daily average of 28,000 pieces [9]. - Reports indicated that visitors at the Huashan scenic area experienced excessive wait times, with some waiting up to 5 hours for the cable car [9]. Group 5: Operational and Management Shortcomings - The CCA identified shortcomings in operational and management practices as contributing factors to the issues observed, including a lack of safety guarantees and inadequate resource allocation [10]. - The report emphasized the need for improved integrity and service awareness among operators, particularly in the context of holiday pricing strategies [10]. Group 6: Recommendations - The CCA suggested enhancing consumer rights protection services, fostering a culture of integrity in business practices, and improving safety supervision and emergency response mechanisms [11].

Core Viewpoint - The China Consumers Association reported a significant increase in consumer rights protection complaints during the "National Day" holiday, highlighting issues in accommodation, safety management, and scenic area services [1][6][10]. Group 1: Consumer Rights Complaints Overview - During the monitoring period from October 1 to October 8, a total of 21,923,881 consumer rights-related messages were collected, averaging approximately 2.74 million messages per day. The peak was on October 3, with 4,060,819 messages [1]. - Complaints specifically categorized as "consumer rights grievances" amounted to 1,692,211 messages, representing 7.72% of the total consumer rights information [3]. Group 2: Channels of Information Dissemination - The primary channels for disseminating "consumer rights" information included Weibo (30.54%), websites (29.78%), and videos (21.93%) [2]. Group 3: Specific Areas of Complaints - Accommodation-related complaints totaled 558,188 messages, accounting for 32.99% of the grievance messages, with a peak of approximately 92,000 messages on October 4. Issues included malicious breaches of contract and conflicts with tourists [6]. - Safety management complaints reached 230,692 messages, making up 13.69% of the grievances, with a peak of 64,000 messages on October 2, attributed to safety incidents in certain areas [8]. - Scenic area service complaints totaled 221,115 messages, representing 13.07% of the grievances, with a peak of 66,000 messages on October 2, indicating organizational capacity issues in handling large crowds [11]. Group 4: Recommendations from the China Consumers Association - The association suggested three key recommendations: 1. Strengthening rights protection services and fostering a trustworthy business environment 2. Enhancing safety supervision and improving emergency response mechanisms 3. Leveraging technology to enhance management capabilities [10].