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蚂蚁集团发布《2025年消费者权益保护年报》:协助29.5万名用户追回涉诈资金超4亿元
Zheng Quan Ri Bao Wang· 2026-02-06 09:13
Group 1: Consumer Rights Protection - In 2025, Ant Group continues to enhance risk control capabilities, focusing on preventing marketing inducement risks, assisting 295,000 users in recovering over 400 million yuan in fraud-related funds [1] - The "Chasing Gold Plan" successfully recovered over 400 million yuan for 295,000 users, with an average of 16,400 interactions per month through the "Awakening Hotline" to alert potential victims [1] - Ant Group's smart mediation platform resolved over 40,000 disputes in 2025, improving efficiency and user experience in dispute resolution [1] Group 2: AI Health Application - Ant Group launched the AI health application "Ant Aifu," which has over 30 million monthly active users, with 55% coming from third-tier cities and below [2] - The application aims to make professional health services more accessible across geographical boundaries [2] Group 3: Financial Education and Employment - Ant Group's "Star Sea Plan" conducted over 40,000 financial education activities across 23 provinces and 292 cities, reaching 240 million people [3] - The "Ant Employment" platform has helped over 8 million people find jobs, providing 99,000 digital job opportunities for rural youth, stay-at-home parents, and disabled individuals [3]