Core Insights - Multiple users of music apps such as QQ Music, NetEase Cloud, and Kugou have reported issues with automatic renewal mechanisms, leading to unexpected charges ranging from a few yuan to hundreds of yuan for monthly and annual memberships [2][4] Complaint Data - From 2022 to 2025 (as of September 16), a total of 13,540 complaints related to online music apps were received by the Consumer Protection platform, with a resolution rate of 12.49%. Major platforms like QQ Music, Kugou Music, and NetEase Cloud accounted for 10,717 complaints, nearly 80% of the total, involving amounts exceeding 7.8 million yuan [4] Specific Cases - A case from August 17 involved a user in Nanjing who activated an automatic renewal feature for QQ Music's premium service, which was not clearly communicated at the time of sign-up. The user only discovered the automatic charge after one month [4] - Another case involved a user from Jiaxing who opened a NetEase Cloud membership in February 2024 and was charged monthly without any notification until November, raising concerns about consumer rights violations [4] Complaint Trends - Complaint volumes for QQ Music, Kugou Music, and other platforms have increased in 2025 compared to 2024, with the highest growth rates seen in Quanmin K Ge and QQ Music, at 335.54% and 208.49% respectively [5] Recommendations - Consumers are advised to pay attention to automatic renewal terms, regularly check their bills, and promptly address any issues. Platforms should not view automatic renewals as a shortcut to increase revenue but should simplify cancellation processes and provide proactive notifications to build user trust for long-term success [7]