Group 1 - Major companies are increasingly focusing on knowledge base functionalities, particularly in the context of AI advancements and the need for efficient information management [2][3][4] - The knowledge base addresses the urgent need for information transformation in small and medium enterprises, allowing them to systematically store and manage scattered data as digital assets [5][7] - The demand for internal knowledge digitization has surged in the AI era, as companies seek to repurpose previously dormant unstructured data into valuable resources [8][12] Group 2 - While the value of knowledge bases is clear, there are concerns about potential pitfalls, such as the risk of content overload and the creation of information silos within organizations [9][10][31] - Companies may become overly reliant on historical data, which could hinder innovation and responsiveness to market changes, as past data may not accurately predict future trends [12][13] - The management of knowledge bases remains a critical challenge, as maintaining content quality and relevance requires significant human resources [16][19][20] Group 3 - The personalization of knowledge base content raises concerns about creating invisible data divides within organizations, potentially leading to misalignment in cross-departmental collaboration [23][31] - Different departments may interpret data differently based on their unique perspectives, which can complicate decision-making processes and hinder effective teamwork [27][30] - The integration of AI in knowledge management is still in its early stages, with many platforms lacking advanced governance capabilities to ensure content accuracy and relevance [21][22]