AI 同事、AI 数字员工的呼声越来越高，但至今仍没看到很好的落地。这其中的难点和瓶颈到底在哪里？ AI 数字员工，真的是一个值得追求的目标吗？ 本文来自投稿，作者：赵赫，Lucius AI 的创始人兼 CEO，专注于用户社区运营和销售领域。 过去两年，我经常听到身边的人在想办法让销售或者服务性岗位可以使用 AI 员工 。很多人期待它能像真人一样坐在工位上，替代重复性工作，甚至完成 复杂决策。可现实是：我们还没看到真正意义上的「AI 小李」或「AI 小张」。 到底瓶颈在哪里，或许可以从数字员工最早的源起说起。 超 12000 人的「AI 产品市集」社群！不错过每一款有价值的 AI 应用。 邀请从业者、开发人员和创业者，飞书扫码加群： 根本差距在于： 另外很多人对「AI 员工」的失望，来自于高昂的维护成本：不断更新文档、配置流程，比管理一个真实员工还要麻烦。 02 大模型带来了新可能， 进群后，你有机会得到： 01 早期的自动化工具并不是数字员工 其实，「数字员工」的概念最早在 RPA（机器人流程自动化）时代就有了。当时，人们希望通过流程自动化来模拟人类员工的部分操作。 后来，聊天脚本机器人、智能外呼系统也常被 ...

Summary of Wanwu Cloud's Conference Call Company Overview - **Company**: Wanwu Cloud - **Period**: First half of 2025 Key Financial Metrics - **Total Revenue**: 181.4 billion, up 3.1% year-on-year [3] - **Core Net Profit**: 13.2 billion, up 10.8% year-on-year [3] - **Management Expense Reduction**: Decreased by 77 million, reflecting improved efficiency [3] Revenue Breakdown Residential Property Services - **Revenue**: 102.8 billion, up 10.4%, accounting for 56% of total revenue [2][5] - **Contract Revenue**: 11.3 billion from market expansion, with over 60% from the existing market [5] - **Impact of Economic Environment**: Owner payment willingness decreased, leading to a 0.5 percentage point drop in gross margin [2][5] Commercial Property Services - **Revenue**: 51.7 billion, up 7.7% [2][6] - **New Contract Revenue**: 16.5 billion, with significant contributions from Wanwu Grain and the acquired Dan Tian Property [6] - **Gross Margin**: Increased by 0.5 percentage points to 8.8% due to a higher proportion of PM business [6] BPASS Solutions - **Revenue Growth**: 9% year-on-year, with a gross margin of 37.7% [2][7] - **Core Driver**: BPASS solutions are a key growth driver for the company [7] Aiot Solutions - **Revenue**: 2 billion, down 66% due to client structure adjustments and lower-than-expected pilot results [2][8] - **Developer Value-Added Services**: Experienced a 76% decline but still contributed 20 million in gross profit [8] Cost Management - **Management Expenses**: Decreased by 77 million, indicating improved back-office efficiency [2][3] - **AI Employee Impact**: AI employees are primarily in back-office roles, with minimal impact on frontline staff [9][12] Industry Trends - **Increased Competition**: The industry is seeing intensified competition, with leading companies reducing reliance on real estate affiliates and focusing on residential and non-residential market expansion [4][13] - **Robot Acceptance**: Owner acceptance of robots in property services remains low, with robots currently able to perform 90% of tasks [4][14] - **Layered Renovation**: Completed approximately 300 layered renovations, contributing to a 230 million annual gross profit increase [4][19][20] Future Outlook - **Dividend Expectation**: Anticipated mid-term dividend of 11 billion, pending shareholder approval [10] - **Growth Areas**: Focus on residential property services for stable growth, with expectations of 20 billion in contract revenue growth annually [21] - **Old City Renovation**: Limited immediate impact on property services, but potential for new service demand post-renovation [21] Pricing Strategy - **Flexible Pricing System**: Implemented to improve collection rates, with significant improvements noted in the Chongqing project [18] - **Owner Price Reduction Requests**: Many owners have requested price reductions, but few have formally changed contracts [17] Asset Management - **Handling Pledged Assets**: Received 1.7 billion in pledged assets, with plans for cash collection and community commercial asset management [23][24] This summary encapsulates the key points from Wanwu Cloud's conference call, highlighting financial performance, revenue breakdown, industry trends, and future strategies.