United Community Earns 12th JD Power Award in 17 Years, Ranked #1 for Retail Banking Customer Satisfaction in the Southeast Region Accessibility StatementSkip Navigation GREENVILLE, S.C., March 26, 2026 /PRNewswire/ -- For the 12th time, United Community has been recognized as #1 for Retail Banking Customer Satisfaction in the Southeast Region in the JD Power 2026 U.S. Retail Banking Satisfaction StudySM. This makes United Community the most awarded bank in Customer Satisfaction in the Southeast. It als ...

Core Insights - J.B. Hunt Transport Services, Inc. has been awarded the title of best overall domestic intermodal provider for the second half of 2025, marking the sixth consecutive time it has achieved this ranking since the scorecard's inception in 2023 [1][2] Group 1: Performance Recognition - The JOC Intermodal Service Scorecard reflects feedback from over 145 shippers and intermodal marketing companies, with 90% of respondents reporting satisfaction during the survey period [2][3] - J.B. Hunt's president highlighted that the recognition underscores the company's reliability, innovation, and consistency in service delivery [4] Group 2: Customer Satisfaction - J.B. Hunt achieved a Net Promoter Score of 58 and an overall score of 4.6 out of 5, with 93% of customers reporting satisfaction, the highest among intermodal providers in the survey [8] - The company received scores above 4 out of 5 across core execution categories, including equipment, pickup, delivery, customer service, and technology [8] Group 3: Company Vision and Strategy - J.B. Hunt aims to create the most efficient transportation network in North America, focusing on eliminating waste, reducing costs, and enhancing supply chain visibility [6] - The company leverages a large company-owned fleet and third-party capacity through its J.B. Hunt 360° digital freight marketplace to meet diverse shipping needs [6]

Core Insights - Apple achieved a record for iPhone sales in Q4 2025, with an installed base of 2.5 billion devices [1][2] - Total revenue for the fiscal first quarter reached $143.8 billion, benefiting from the holiday season [1] - Products revenue, primarily driven by the iPhone, amounted to $113.7 billion, while services revenue grew by 14% year-over-year to exceed $30 billion [2] Revenue Breakdown - Total revenue for the period ended December 31 was $143.8 billion [1] - Products revenue, led by the iPhone, accounted for approximately half of the total revenue at $113.7 billion [2] - Services revenue, which includes offerings like the App Store and cloud services, increased to over $30 billion, reflecting a 14% growth compared to the previous year [2] Customer Satisfaction - CEO Tim Cook highlighted the new installed base milestone as evidence of exceptional customer satisfaction [2]

Core Insights - Mr. Handyman of Wheaton-Hinsdale has surpassed 1,000 reviews on Google with a 4.8-star rating, indicating strong demand for home repair services and a commitment to quality [1] - The company has received the 2025 Angi Super Service Award, recognizing its exceptional service and quality in the home improvement industry [2][9] - The company has been operating since 2010, providing a wide range of handyman services to various communities in the western Chicago suburbs [10] Company Achievements - The achievement of 1,000 reviews and a 4.8-star rating reflects the company's dedication to customer satisfaction and service excellence [1][3] - Mr. Handyman of Wheaton-Hinsdale has received the Angi Super Service Award for twelve consecutive years, showcasing its consistent performance in the industry [3][9] - The company maintains an A+ accreditation with the Better Business Bureau and has completed over 5,000 projects without any complaints [11] Service Offerings - The company provides a comprehensive range of services, including drywall repair, tile services, exterior home repairs, and bathroom remodels [4][10] - Mr. Handyman emphasizes same-day response times and employs a skilled workforce to ensure professionalism and customer care [4][6] - Partnerships with local vendors enhance the service experience and contribute to the local economy [6] Community Engagement - The company focuses on building lasting relationships with clients and aims to continue its growth within the community [5] - Mr. Handyman serves clients in Wheaton and surrounding areas, including Hinsdale, Schaumburg, and Lombard, indicating a broad service area [4][10]

Core Insights - Fast-food prices have significantly increased, with some combo meals now comparable to casual dining prices, reflecting a broader trend in rising food costs [2][5][6] - Chick-fil-A has maintained its popularity and customer satisfaction despite raising prices, achieving over $9 billion in revenue in 2024, a nearly 14% increase from the previous year [8][4] - The chain's expansion plans include international growth, with new locations opened in England and Singapore, indicating a strategic move beyond North America [12][13] Price Trends - Fast-food menu prices have risen between 39% and 100% from 2014 to 2024, surpassing the national inflation rate of 33% during the same period [5] - Chick-fil-A's prices have increased by over 55% in the past decade, while McDonald's prices have surged by 100% since 2014 [6][7] Customer Behavior - Rising grocery and restaurant costs have led to consumers making difficult financial choices, with 27% of respondents in a Credit Karma survey reporting they have skipped meals to save money [3] Company Performance - Chick-fil-A generated $22.7 billion in system-wide sales in 2024, showing consistent year-over-year growth [8][16] - The chain has been recognized as the top quick-service restaurant for the 11th consecutive year, maintaining a customer satisfaction score of 83 [4] Expansion Strategy - Chick-fil-A operates 3,109 locations, with a mix of company-owned, franchised, and licensed restaurants, and is now expanding internationally after decades of focusing solely on North America [13][14]

Core Insights - Verizon is undergoing significant leadership changes and operational restructuring to address recent customer losses and market challenges [1][2][3] Leadership Changes - Verizon replaced CEO Hans Vestberg with Dan Schulman, former CEO of PayPal, on October 6, 2025, amid declining customer numbers [1] - Schulman criticized the company's performance, stating it is "clearly falling short" of its potential due to price increases and customer experience issues [2][3] Customer Loss and Churn Rate - In Q3 2025, Verizon lost 7,000 postpaid phone customers, resulting in a churn rate of 0.91% [2] - Schulman noted that customer satisfaction scores are lower than competitors, attributing this to complex offers and lack of financial flexibility for employees [5][6] Operational Restructuring - Verizon laid off over 13,000 employees to simplify operations and focus on customer-centric strategies [3][4] - Schulman emphasized the need for aggressive transformation to improve shareholder value and customer experience [3][4] Market Position and Competition - Verizon has lost 500 to 700 basis points of market share over the past five years, leading to increased pressure on revenue [5] - The company faces heightened competition, with customer satisfaction scores for postpaid plans below the industry average [6][16] Industry Trends - The telecommunications sector has seen significant layoffs, with Verizon accounting for a large portion of job cuts in November 2025 [11][17] - Job cuts in the telecom industry reached 15,139 in November, marking the highest monthly total since April 2020 [17]

Core Insights - PSEG Long Island has achieved the highest customer satisfaction ranking among business customers in the East Large Segment according to the J.D. Power 2025 Electric Utility Business Customer Satisfaction Study, marking a significant improvement over the past 11 years [1][3] Customer Satisfaction - The company ranked 1 in four key categories: Digital Channels, People, Cost, and Information Provided, as rated by business customers in the J.D. Power survey [3] Customer Base - PSEG Long Island serves approximately 1.2 million electric customers, including over 130,000 commercial customers [3] Programs and Incentives - The company offers various programs for business customers, such as free energy assessments, economic development grants, bill credit programs, energy efficiency rebates, and incentives for electric vehicles and chargers [4] - PSEG Long Island has provided over $2.8 million in economic development initiatives since 2018 to support local business owners [5] Main Street Revitalization Grants - The Main Street Revitalization program has awarded nearly $2 million in grants to 72 businesses, resulting in the creation of approximately 1,200 new jobs [6] - The program incentivizes businesses to undertake renovation or expansion projects to stimulate local economic growth [6] Additional Support Programs - The Vacant Space Revival program offers up to $10,000 in electric bill discounts for new businesses during their first year, with over $400,000 distributed to more than 170 new businesses since 2018 [7] - Local business groups can also apply for improvement and beautification grants of up to $10,000 under the CommunityThrive Program [8][9] Energy Efficiency Initiatives - PSEG Long Island's Energy Efficiency group provides significant rebates for various energy-saving measures, helping business owners reduce costs and carbon footprints [10]

Core Insights - RBC ranks highest in customer satisfaction among the Big 5 Canadian banks for the second consecutive year, followed by CIBC, BMO, TD, and Scotiabank [1] - Tangerine Bank leads among midsize banks for the 14th consecutive year, ahead of Simplii, National Bank of Canada, Desjardins, and ATB [1] Customer Satisfaction Trends - The 2025 survey indicates a decline in customer satisfaction among the Big 5 banks, dropping 7 points to 604 on a 1,000-point scale, while midsize banks saw an increase of 5 points to 649, widening the satisfaction gap [2] - Despite the downward trend, Big 5 banks maintain a significant share of the consumer market due to factors like branch convenience and effective communication [3] Key Performance Metrics - Improvement in problem resolution is noted, with satisfaction increasing by 19 points for midsize banks and 13 points for Big 5 banks [4] - New account opening satisfaction has declined, with Big 5 banks dropping 17 points and midsize banks dropping 7 points, highlighting issues in representative knowledge and product clarity [4] - Customer loyalty is showing signs of softening, with the percentage of customers switching their primary banking relationship rising to 7% from 6% over the past three years, driven by poor service, high fees, and competitive offers [4]

Operational Improvement - United's CEO aims to improve reliability at Newark Liberty International Airport, positioning it as the most dependable airport in the New York City area [1]

Core Insights - John Lewis Partnership reported a pre-tax loss of £88 million ($119.17 million) for the first half of the fiscal year 2025/26, despite an increase in sales and total revenue [1][6] Financial Performance - Sales increased by 4% to £6.2 billion, while total revenue rose by 5% to £5.4 billion during the period ending 26 July 2025 [1] - Cash generated from operations was £177 million, reflecting a £30 million increase from the previous financial year [1] - The company had £1.5 billion in liquidity and renewed a revolving credit facility of £460 million for five years [2] - Losses before tax and exceptional items (LBTBE) were £34 million, remaining broadly flat compared to £5 million recorded in the previous financial year [2] - Waitrose's sales rose by 6% to £4.1 billion, with an adjusted operating profit of £110 million, down by £3 million from the previous year [2] - John Lewis sales increased by 2% to £2.1 billion, with an adjusted operating loss of £53 million, down by £4 million from the previous year [3] Strategic Focus - The chairman emphasized a focus on accelerating investment in customers and brands, which has led to increased customer satisfaction and sales performance [4] - The company is optimistic about full-year profit growth despite the first-half loss, attributing this to ongoing investments in customers and partners [5] - In June 2025, John Lewis appointed Anna Braithwaite as the new chief customer officer, indicating a strategic move to enhance customer engagement [5]