Core Insights - EngageLab showcased its omnichannel customer engagement solutions at E-Commerce Expo Asia 2025, attracting significant interest from e-commerce innovators and industry leaders [1][2] - The company's platform integrates various communication channels, enhancing customer engagement and driving higher conversions and retention for e-commerce brands [2][3] Company Overview - EngageLab is a leading provider of AI-powered omnichannel customer engagement solutions, operating in over 220 countries and regions, delivering over 1 million messages per second [8] - The company focuses on innovation and performance, enabling businesses to build lasting relationships with customers [8] Product Highlights - EngageLab's platform includes features such as AppPush, WebPush, Email, SMS, WhatsApp, and OTP, allowing brands to create personalized customer journeys [3][8] - GPTBots, a flagship product under Aurora Mobile, offers end-to-end enterprise AI agent solutions, enhancing operational efficiency and customer support for e-commerce brands [6][9] Keynote Insights - Jerry Yin, Group Vice President of GPTBots & EngageLab, emphasized the importance of true omnichannel engagement in his keynote speech, highlighting how businesses can unify customer touchpoints for better market penetration [4][5] Market Trends - The demand for intelligent, scalable AI solutions in the e-commerce sector is growing, with many brands expressing interest in integrating AI-powered customer support [7][6]

Core Insights - EngageLab has successfully deployed its AppPush and WhatsApp Business API solutions for E-GetS, enhancing user engagement and operational efficiency across Southeast Asia [1][8] - E-GetS is a prominent local services and e-commerce platform in Southeast Asia, with over 3 million app downloads and a diverse service offering [2][4] Group 1: E-GetS Overview - E-GetS operates in Cambodia, Laos, Thailand, and Vietnam, providing services such as food delivery, group buying, e-commerce, and digital payments [2] - The platform serves millions of users in a multilingual and multicultural environment, highlighting its extensive reach and adaptability [2] Group 2: Challenges Faced - E-GetS encountered challenges due to rapid expansion, including fragmented device ecosystems and network instability in Southeast Asia [4][5] - The company faced difficulties in reaching users in their preferred languages and limited engagement on traditional channels [5] Group 3: EngageLab Solutions - EngageLab's AppPush solution addresses the region's fragmented device ecosystem and network issues, ensuring reliable push notification delivery [5][6] - The solution integrates with major channels and adapts notification content to users' language settings, enhancing user experience [6] Group 4: Performance Improvements - E-GetS achieved up to 40% higher delivery rates for notifications compared to industry benchmarks, ensuring critical messages reach users [7] - The implementation of EngageLab's solutions resulted in an 18% increase in Daily Active Users (DAU) and a 22% improvement in order completion rates [10] - Operational costs were reduced by over 20% due to more efficient messaging and cost controls [10]