Customers worldwide recommend Vonage's Communications Platform as a Service (CPaaS), receiving a Gartner Customers' Choice recognition; company recognized as a Visionary in the Gartner Magic Quadrant™ HOLMDEL, N.J., July 25, 2025 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has been recognized as a Customers' Choice in Gartner® Peer Insights™ Voice of the Customer, and named a Visionary in th ...

Core Viewpoint - Bandwidth Inc. is set to report its financial results for the second quarter of 2025 on July 29, 2025, before market opening [1]. Company Overview - Bandwidth Inc. is a global cloud communications software company that provides voice calling, text messaging, and emergency services to enterprises [4]. - The company operates in over 65 countries and covers more than 90 percent of global GDP, serving major clients such as Amazon Web Services, Cisco, Google, Microsoft, and others [4]. - Bandwidth is recognized as a pioneer in the cloud communications sector, being the first global Communications Platform-as-a-Service (CPaaS) provider to offer a combination of composable APIs, AI capabilities, and an owner-operated network [4].

Core Insights - Pennymac, a leading U.S. mortgage lender, has achieved over 50% annual telecom savings and significantly accelerated loan processing times by migrating to Bandwidth's cloud communication platform [1][3][4] Group 1: Cost Efficiency - The migration to Bandwidth's platform has resulted in more than 50% annual telecom savings for Pennymac [1][3] - The partnership has improved business-critical performance metrics, including a faster time to close for each loan [4][7] Group 2: Customer Experience - Pennymac's customer service communication is now faster and more agile, with automation expediting underwriting and shortening loan finalization times [5] - New conveniences for customers include 24/7 payment options through an automated contact center, enhancing overall customer experience [5] Group 3: Compliance and Risk Management - Pennymac leverages its new cloud communications systems to support compliance and mitigate risk, automating critical TCPA compliance checks for outbound calls [6] - The system ensures calls are not made to individuals on the National Do Not Call Registry or outside reasonable hours, enhancing regulatory compliance [6] Group 4: Technological Advancements - The use of Bandwidth's platform has provided Pennymac with advanced capabilities such as sophisticated call routing, conversational AI, and pre-built integrations with leading marketplace technologies [4][7] - The ability to tap into rich metadata from IP voice calls has allowed for enhanced performance analysis [4]

Core Insights - Bandwidth Inc. announced the winners of the second annual Texties, recognizing excellence and innovation in business text messaging [1][2] - The awards were determined by a panel of industry experts based on business results, innovation, and impact on end-users [1] Company Highlights - Emitrr, an AI-driven messaging platform, enhances healthcare staffing efficiency, resulting in a 23-28% higher patient response rate compared to traditional phone calls and a 24% increase in monthly recurring revenue for early adopting clinics [3][6] - TrueDialog utilizes AI-powered TrueDelivery technology to ensure message delivery, significantly improving engagement for universities and brands [4] - Modern Campus focuses on re-engaging the 37.8% of higher education students who do not complete their degrees on time, achieving a 35% increase in student re-engagement [4][6] - TruVideo enhances customer experience in automotive services by using AI tools for multilingual message translation, leading to higher service proposal acceptance rates and increased revenue per repair order [5][6] Industry Impact - The Texties award winners demonstrate how innovative messaging strategies can drive significant business outcomes across various sectors, including healthcare, education, and automotive services [1][3][5] - Bandwidth's solutions are trusted by major enterprises and cover over 65 countries, impacting more than 90% of global GDP [7]

Core Insights - CallTower has launched Entra Sync, an advanced provisioning and management platform designed to automate and simplify the Microsoft Teams experience for IT administrators and communication professionals [1][6] - Entra Sync acts as a "mission control center" for managing Microsoft Teams users, significantly reducing the time for provisioning tasks from 30 minutes to under five minutes, while improving accuracy by up to 99% [2][3] Group 1: Product Features - The platform replaces manual processes with intelligent automation, allowing for dynamic role-based management and real-time synchronization with Microsoft Entra ID [4] - Administrators can build and assign persona templates based on job roles or locations, monitor number pool usage, and receive alerts for low availability [4] - Entra Sync provides detailed reporting to assist in compliance and capacity planning [4] Group 2: Target Audience and Use Cases - Entra Sync is tailored for Microsoft Teams administrators and CallTower customers managing complex, large-scale voice deployments, supporting environments using Operator Connect, Direct Routing, or Microsoft Calling Plans [5] - The platform enhances resource utilization by reducing reliance on specialized IT staff and distributing capabilities across broader teams [5] Group 3: Company Background - CallTower has been a leader in enterprise-class cloud communications and collaboration solutions since 2002, focusing on transforming global communication [7] - In 2025, CallTower acquired Inoria, enhancing its CCaaS and CX capabilities through personalized optimization and advanced analytics [8] - The company is committed to innovation and excellence, empowering businesses to achieve success in the digital age [9]

Core Insights - Twilio is partnering with Orange to expand Rich Communication Services (RCS) in France, aiming to enhance its European presence and meet the demand for secure and interactive messaging experiences [1][8] Group 1: RCS and Market Potential - RCS is evolving from SMS, providing features like branded messages and verified sender identity, with over 70% smartphone coverage in France expected to rise to 85% by the end of 2025 [2] - 81% of consumers prefer RCS over SMS, and 75% of businesses plan to invest in RCS this year, indicating significant market potential for Twilio [2][8] Group 2: Financial Performance - Twilio's communication segment generated $1.10 billion in revenue in Q1 2025, reflecting a 13% year-over-year increase, with messaging being the largest revenue contributor [4][8] - The Zacks Consensus Estimate for Twilio's 2025 earnings is $4.49 per share, suggesting a year-over-year growth of 22.34% [10] Group 3: Competitive Landscape - Twilio faces competition from Bandwidth Inc., which has a strong developer trust and platform flexibility due to its Tier 1 global network [5] - RingCentral offers a full-stack UCaaS platform with integrated capabilities and recent AI innovations, positioning it as a strong competitor in enterprise communications [6] Group 4: Valuation Metrics - Twilio trades at a forward price-to-sales ratio of 3.58, below the industry average of 5.67, indicating potential undervaluation [9]

Core Insights - IDT Corporation reported strong financial results for the third quarter of fiscal year 2025, with significant year-over-year increases in gross profit, income from operations, and earnings per share [1][4][30]. Financial Performance - Gross profit increased by 15% year-over-year to $112 million, achieving a record gross profit margin of 37.1% [1][3]. - Income from operations rose by 133% to $27 million, while adjusted EBITDA increased by 57% to $32 million [1][3]. - GAAP EPS increased to $0.86 from $0.22, and non-GAAP EPS rose to $0.90 from $0.38 [1][3]. Segment Performance National Retail Solutions (NRS) - Recurring revenue grew by 23% to $29.4 million, driven by a 37% increase in Merchant Services revenue and a 33% rise in SaaS fees [2][5]. - Income from operations and adjusted EBITDA both increased by 29% year-over-year [2][5]. BOSS Money / Fintech Segment - BOSS Money transactions increased by 27% to 6 million, with revenue rising by 25% to $34.4 million [2][7]. - The fintech segment's gross profit grew by 31% to $22.6 million, and income from operations reached $4.3 million [2][7]. net2phone - Subscription revenue increased by 7% to $21.5 million, with income from operations surging by 188% to $1.4 million [3][26]. - Adjusted EBITDA for net2phone rose by 50% to $3.2 million [3][26]. Traditional Communications - Gross profit increased by 5% to $43.4 million, with income from operations rising by 39% to $17.3 million [3][9]. - Adjusted EBITDA for this segment grew by 30% to $19.3 million [3][9]. Cash Flow and Capital Expenditures - Net cash provided by operating activities was $75.7 million in 3Q25, compared to $9.5 million in 3Q24 [30]. - Capital expenditures increased by 14% to $5.4 million [3][31]. Future Outlook - The company is focusing on developing new offerings to enhance the competitiveness of independent retailers against larger chains [6]. - BOSS Money is working on initiatives to drive long-term growth and reduce cross-border transaction friction [7].

Ooma (OOMA) Q1 2026 Earnings Call May 28, 2025 05:00 PM ET Company Participants Matt Robison - Director of IR and Corporate DevelopmentEric Stang - President, CEO & Board of Directors MemberShig Hamamatsu - Vice President, Chief Financial Officer and TreasurerAlinda Li - Equity Research AssociateBrian Kinstlinger - MD, Director of Research & Head of Technology ResearchKincaid LaCorte - Equity Research Associate Conference Call Participants Eric Martinuzzi - Senior Research AnalystJosh Nichols - Senior Resea ...

Core Viewpoint - Twilio's recent quarterly report has revitalized its stock, which had previously declined over 4% this year, with a notable recovery of 23% in the past month, indicating potential for further growth in the second half of the year and beyond [1][2]. Financial Performance - In Q1 2025, Twilio reported a 12% year-over-year revenue increase to $1.17 billion, with earnings growing at a much faster rate of 42% due to increased adoption of AI-focused cloud communication tools [3]. - The company's dollar-based net expansion rate improved to 107%, up five percentage points from the previous year, indicating that existing customers are increasing their usage of Twilio's solutions [4][5]. AI and Growth Drivers - Twilio's AI-focused tools, such as Conversation Relay, are driving growth, allowing clients to integrate voice-enabled AI solutions into their customer service applications [5][6]. - The voice AI agents market is projected to grow at an annual rate of 35% over the next decade, presenting a significant opportunity for Twilio to attract more customers [6]. Customer Base and Guidance - Twilio has over 335,000 active customer accounts, a 7% year-over-year increase, suggesting strong potential for cross-selling AI offerings [7]. - The company has raised its full-year organic revenue growth guidance to 7.5% to 8.5%, a 50 basis point increase at the midpoint, and expects non-GAAP operating income to reach $862.5 million, a 38% increase from the previous year [8]. Future Outlook - Twilio's top-line growth has been accelerating for the past five quarters, with expectations for continued improvement as AI tool adoption increases [9]. - Analysts have set a 12-month median price target of $130 for Twilio, indicating a potential 30% increase from current levels, with further upside possible due to the adoption of AI solutions [10][12].

Financial Data and Key Metrics Changes - Total revenue for Q1 2025 was $174 million, a 7% year-over-year increase, normalized for 2024 cyclical political campaign revenue of $8 million [20] - Cloud communications revenue reached $133 million, reflecting a 6% year-over-year increase, also normalized for 2024 political campaign revenue [20] - Non-GAAP gross profit increased to $79 million, marking an 8% year-over-year growth, with a non-GAAP gross margin improvement to 59%, a two percentage point increase [21] - EBITDA grew by 40% to $22 million, exceeding expectations due to higher revenue and stronger margins [21] - Free cash flow performance was as expected, influenced by capital expenditures and working capital timing [21] Business Line Data and Key Metrics Changes - Enterprise Voice revenue grew 26% year-over-year, driven by strong demand from financial services and healthcare customers [22] - Global Voice Plans revenue increased by 4% year-over-year, supported by long-term customer expansions and new business from channel partnerships [22] - Programmable messaging accounted for 19% of cloud communications revenue, with a 9% year-over-year increase, driven by demand in key verticals including e-commerce and financial services [22] Market Data and Key Metrics Changes - The net retention rate for Q1 was 116%, with customer name retention above 99% [22] - Average annual revenue per customer reached a record $228,000, or $211,000 when excluding the political campaign benefit in 2024 [22] Company Strategy and Development Direction - The company is focused on disciplined execution, innovation, and delivering essential communications, with a strong emphasis on the Maestro platform for enterprise voice and AI integration [6][10] - The strategy includes expanding partnerships with managed service providers (MSPs) and system integrators to enhance market reach and customer engagement [11][31] - The company aims for double-digit core platform growth, profit expansion, and strengthening its capital structure in 2025 [23][25] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the resilience of the business despite macroeconomic volatility, raising the full-year revenue outlook to $745 million to $760 million [20][25] - The company anticipates continued growth in enterprise voice and global voice plans, with a focus on maintaining strong customer relationships and expanding service offerings [34][36] - Management acknowledged potential risks in programmable messaging due to its exposure to retail and digital engagement markets, but emphasized the essential nature of voice communications [36] Other Important Information - The company received two Gold Stevie Awards for innovation in customer service and customer engagement initiatives, reflecting its commitment to customer satisfaction [17] - The company ended the quarter with a cash and securities balance of $42 million and no borrowings under its credit line [23] Q&A Session Summary Question: Insights on enterprise voice growth and pipeline - Management reported a strong pipeline for enterprise voice customers, with more million-dollar deals signed than ever before, indicating robust growth potential [30] Question: Confidence in back half of the year amidst market uncertainty - Management raised the second half outlook, expecting double-digit organic growth driven by enterprise voice and global voice plans, while monitoring risks in programmable messaging [34][36] Question: Drivers behind increased average revenue per customer - The increase is attributed to more enterprise voice customers utilizing the Maestro platform and expanding their business, along with cross-selling opportunities [39] Question: Durability of gross margin performance - Management expects margins to remain stable throughout the year, with confidence in achieving medium-term targets [41] Question: Future of the partner ecosystem and its contribution - Management highlighted the growing importance of partnerships with MSPs and the potential for increased sales through these channels [45][49] Question: Strategies to regain share in the messaging business - The focus will be on driving deliverability and expanding channels, including RCS and RBM, to enhance customer engagement and grow the messaging business [51][54] Question: Success factors in the healthcare vertical - The Maestro platform's ability to integrate innovation into complex healthcare environments is a key differentiator, with opportunities for expansion into other verticals like hospitality and manufacturing [58][60] Question: Key drivers for Global Voice business growth - Management expects Global Voice plans to double its growth rate, driven by onboarding new customers and leveraging channel partnerships [63]