Financial Data and Key Metrics Changes - Total revenue for the first quarter grew by 8.7% to $2.72 billion, with an organic growth rate of 7.8% [4][6] - Gross margin as a percentage of revenue increased by 20 basis points to 50.3% [4] - Operating income rose to $617.9 million, a 10.1% increase year-over-year [4][11] - Diluted EPS increased by 9.1% to $1.20 [4][11] - Cash flow from operating activities was $414.5 million [11] Business Line Data and Key Metrics Changes - Organic growth by business: - Uniform rental facility services: 7.3% - First aid and safety services: 14.1% - Fire protection services: 10.3% - Uniform direct sale declined by 9.2% [8] - Gross margin percentages by business: - Uniform rental facility services: 49.7% - First aid and safety services: 56.8% - Fire protection services: 48.9% - Uniform direct sale: 41.7% [9] Market Data and Key Metrics Changes - The customer base remained steady, with slight improvements noted during the quarter [26][50] - Retention rates were described as very attractive, indicating strong customer loyalty [26] Company Strategy and Development Direction - The company is focused on converting non-programmers to customers, particularly in uncertain economic environments [19][20] - Continued investments in technology and operational efficiency are seen as key drivers for future growth [5][99] - The company raised its fiscal 2026 financial guidance, expecting revenue between $11.06 billion and $11.18 billion, and diluted EPS between $4.74 and $4.86 [6][12] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to grow despite macroeconomic uncertainties [15][26] - The company is committed to delivering exceptional customer experiences and making necessary investments for sustained growth [15] - Management noted that the overall selling environment remains stable, with no significant changes in sales cycles [26][60] Other Important Information - The company announced a 15.4% increase in its quarterly cash dividend, marking the 42nd consecutive year of dividend increases [12] - The company is actively engaged in share buybacks, repurchasing $347.4 million of its shares [12] Q&A Session Summary Question: Impact of macroeconomic pressures on converting non-programmers - Management indicated that they can grow in various ways, especially in environments where customers face budget pressures, helping them free up cash flow [19][20] Question: Update on the fire protection services and SAP implementation - Management acknowledged additional costs associated with SAP implementation but remains optimistic about the long-term growth of the fire protection business [21][22] Question: Overall selling environment and client budget trends - Management reported no significant changes in customer behavior or sales cycles, with retention rates improving slightly [26][27] Question: Impact of decelerating non-farm payrolls on rental business - Management noted that they can grow even with stagnant job growth, focusing on converting non-programmers and selling additional services [33][34] Question: Changes in competitive environment - Management stated that the market remains competitive, but they focus on the large untapped market of do-it-yourselfers rather than traditional competitors [72] Question: Update on tariff-driven expense growth - Management confirmed that while tariffs have impacted costs, their global supply chain provides a competitive advantage [56][58] Question: First aid segment gross margins - Management explained that gross margins were flat sequentially and attributed any year-over-year changes to timing and investment strategies [65][66] Question: M&A pipeline and appetite for expansion - Management emphasized the importance of M&A for growth, with a focus on tuck-in deals and maintaining strong relationships for future opportunities [80][82] Question: Outlook for first aid and safety services business - Management expects low double-digit growth for the first aid business moving forward, supported by ongoing investments [86][87]

Financial Data and Key Metrics Changes - In Q4 2025, total revenue grew by 8% to $2.67 billion, with an organic growth rate of 9% [6][9] - For the full year, fiscal 2025 revenue reached a record $10.34 billion, an increase of 7.7%, with organic growth at 8% [9] - Gross margin for Q4 increased from 49.2% to 49.7%, while operating income as a percentage of revenue rose by 9.1% [8] - Diluted EPS for Q4 increased by 9% to $1.09, and for the full year, diluted EPS grew by 16.1% to $4.40 [9] Business Line Data and Key Metrics Changes - Organic growth rates for business segments in Q4 were 7.2% for Uniform Rental and Facility Services, 18.5% for First Aid and Safety Services, and 12.1% for Fire Protection Services [7][14] - Uniform Direct sales grew by 9% in Q4, reflecting strong demand across all products and services [14] Market Data and Key Metrics Changes - The company reported strong retention rates and consistent pricing levels, indicating stability in customer relationships despite market uncertainties [31][32] - The customer base is diversified, with 70% in services and 30% in goods production, showing resilience across sectors [43] Company Strategy and Development Direction - The company emphasizes balanced capital allocation, investing in technology, infrastructure, and acquisitions to support growth [10][24] - Strategic investments include technology enhancements and management training to improve operational efficiency and customer service [8][10] - The company aims to maintain a growth trajectory with revenue expectations for fiscal 2026 in the range of $11 billion to $11.15 billion, reflecting a growth rate of 6.4% to 7.8% [10][11] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in navigating uncertainties in the marketplace, citing a strong value proposition that resonates across economic cycles [31][32] - The outlook for fiscal 2026 includes expectations for diluted EPS growth of 7% to 10.2%, indicating continued operational strength [11][42] Other Important Information - The company was recognized in the Fortune 500 for the ninth consecutive year, highlighting its status among successful companies [12] - Significant capital was returned to shareholders through dividends and share repurchases, with a commitment to increasing dividends for 41 consecutive years [24] Q&A Session Summary Question: Overall selling environment and client sentiment - Management noted no significant changes in customer behavior, with strong new business and retention rates despite market uncertainties [30][31] Question: Factors affecting operating margin expansion - Management indicated that while Q4 was strong, comparisons to the previous year were tougher, but they remain confident in their margin targets [34][36] Question: Cadence of 2026 outlook - The revenue guidance for fiscal 2026 reflects a growth rate similar to fiscal 2025, with expectations for continued margin expansion [40][42] Question: Cost trajectory and tariffs impact - Management highlighted their ability to navigate cost challenges through efficient operations and strategic sourcing, with no significant impact expected from tariffs [73][75] Question: M&A prospects and pipeline - The company remains active in pursuing M&A opportunities, focusing on acquiring quality businesses that enhance their service offerings [82][84] Question: End market exposure and performance - Management reported no significant weaknesses in their broad customer base, with services sectors performing well [115][116] Question: First Aid business performance - The First Aid segment is experiencing strong growth, particularly in recurring revenue products, with expectations for continued success [102][109]