Core Insights - The beauty live-streaming industry is facing a significant trust crisis, with issues related to product quality and exaggerated claims becoming increasingly prominent [3][4][8] - The recent controversies surrounding popular beauty influencers highlight the urgent need for rebuilding trust within the industry [3][4][22] Group 1: Trust Crisis in Beauty Live-Streaming - Influencer Zhu Guogua's promotion of Maystar shampoo has led to numerous consumer complaints regarding product effectiveness, with users reporting issues such as scalp irritation and oiliness [4][6] - Discrepancies between the claimed benefits of products and their actual registered effects have raised consumer skepticism, as seen with both Maystar shampoo and Aolansu mask [6][8] - The lack of response from Zhu Guogua regarding these complaints has further eroded consumer trust, despite her maintaining a significant following of 9.05 million on Douyin [7][8] Group 2: Consumer Sentiment and Influencer Credibility - Consumers are increasingly frustrated with the perceived inauthenticity of influencer marketing tactics, leading to a backlash against established personas and promotional strategies [9][12] - The industry has seen a rise in complaints about exaggerated claims and poor product quality, with past incidents involving significant financial repercussions for influencers [8][9] - The shift in consumer perception indicates a growing demand for transparency and accountability from beauty influencers [21][22] Group 3: Industry Dynamics and Future Trends - The beauty live-streaming market has experienced explosive growth, but recent data shows a slowdown in growth rates, indicating a potential market saturation [18][21] - Influencers are adapting to a more competitive landscape by diversifying their product offerings and focusing on niche markets, as seen with Zhu Guogua's shift to smaller brands [15][22] - The emergence of new influencers and the increasing importance of brand-owned live-streaming accounts suggest a potential shift in the market dynamics, with brands seeking to reduce reliance on individual influencers [14][15]

Core Viewpoint - The beauty live-streaming industry is undergoing a significant trust crisis, with issues related to product quality and exaggerated claims becoming increasingly prominent, leading to a need for rebuilding consumer trust [5][20][21] Group 1: Industry Challenges - Recent controversies involving beauty influencers, such as Huamei pausing beauty content updates and Zhu Guagua facing backlash over product quality, highlight the industry's struggles [3][5] - The beauty live-streaming sector is entering a deep adjustment period, marked by a decline in consumer trust and increasing scrutiny over product claims [5][20] - Zhu Guagua's promotion of Maystar shampoo has led to numerous consumer complaints regarding its effectiveness, with users reporting issues like scalp irritation and oiliness [7][9] Group 2: Consumer Concerns - Consumers have raised two main concerns: the poor quality of products and the potential exaggeration of product efficacy claims, revealing flaws in the influencer's product selection process [10][11] - There is a growing skepticism towards influencers' narratives, particularly when discrepancies arise between their claims and the actual product information [10][11] - The backlash against Zhu Guagua's promotional tactics reflects a broader consumer fatigue with scripted and exaggerated marketing strategies [12][20] Group 3: Market Dynamics - The beauty live-streaming market has seen a significant increase in scale, growing from 19.64 billion to 491.68 billion from 2017 to 2023, but the growth rate has slowed to 8.31% last year [18] - The competitive landscape is shifting, with major brands like Han Shu and Estée Lauder increasing their self-broadcasting efforts, thereby squeezing the space for individual influencers [14][22] - New influencers continue to emerge, indicating opportunities for differentiation in a crowded market, but many struggle to maintain consistent rankings in sales [13][14] Group 4: Future Trends - The industry is moving towards a phase where professional expertise and transparent communication will be more valued than emotional manipulation and scripted narratives [21][22] - Innovative approaches, such as emphasizing scientific skincare and transparent pricing, are being adopted to enhance consumer trust and engagement [22][23] - The need for a more rigorous and systematic product selection process, along with clear communication of product efficacy, is becoming essential for influencers to maintain credibility [23]