Core Viewpoint - Yunnan Airport Ground Service Company has launched the "Employee Work Style Portrait" mini-program, which digitally innovates the management model of employee work style, achieving a dual breakthrough in safety foundation and service quality upgrade, providing a replicable practical sample for the digital transformation of ground service personnel's work style [1][9]. Group 1: Digital Innovation and Management Model - The mini-program's innovation stems from the Civil Aviation Administration's guidelines emphasizing the construction of a long-term mechanism for safety work style, reflecting the company's deep consideration of work style construction and quantitative assessment [3]. - Traditional management faced challenges such as data dispersion and delayed feedback, leading to the development of the mini-program and the "Employee Work Style Portrait Management Measures (Trial)" to ensure seamless integration of systems and technology [3][4]. - The core of the system is a graded intervention based on "negative behavior accumulation count + type," allowing for comprehensive control from verbal reminders to competency assessments [3]. Group 2: Data Collection and Execution - The program ensures that every regulation can be quantitatively tracked, with data collection adhering to institutional standards through real-time input by team leaders and regular company checks [4]. - The intervention execution is based on data analysis results from the mini-program, forming a management closed loop that solidifies safety norms and service standards [4]. Group 3: Five-Dimensional Assessment and Closed-Loop Management - The mini-program employs a "Five-Dimensional Assessment System" covering safety service style, work discipline, work quality, training assessment, and work performance, visualized through radar charts [6]. - The assessment scores range from 0 to 100, with different color codes indicating performance levels, allowing management to grasp employee performance intuitively [6]. - The closed-loop management consists of four functions: precise recording of safety operations, monthly collection of problem rectification, incentive declaration for improvements, and data analysis for risk trends, enhancing safety control and service optimization [6]. Group 4: Impact on Safety and Service Quality - The mini-program has significantly improved safety and service quality, with a reported 50% decrease in safety service issues and a 24% reduction in complaints, while passenger satisfaction increased from 96.70% to 97.83% [9]. - The collaboration of positive incentives and negative supervision has led to a 100% rectification rate, shifting the mindset from "post-event correction" to "prevention" among management and employees [9]. Group 5: Future Implications and Management Wisdom - Employees can view their scores in real-time through the mini-program, allowing for proactive improvement, while management can analyze data trends to anticipate potential risks [12]. - This digital transformation not only strengthens the safety service foundation but also provides valuable practical experience for the digital transformation of work style construction in aviation ground services, showcasing management wisdom characterized by robust system design, precise data management, and supportive employee growth [12].