《中国民航报》、中国民航网 记者张丰蘩 通讯员郭佳琦、王源泽、李聪 报道：12月12日，北京迎来 2025年冬季首场降雪。作为北京大兴国际机场主要的航空器除冰保障单位，北京首新航空地面服务有限 公司（以下简称"首新地服"）闻雪而动，迅速启动冰雪天气应急响应机制，高效开展航空器除冰保障任 务。 截至12月12日21时，首新地服已累计完成201架次航空器除防冰作业，平均单架次作业时间控制在4分钟 以内，既保障了大兴机在特殊天气下安全运行，同时实现保障航班正点率稳定于较高水平，为旅客顺畅 出行提供了坚实支撑。 提前部署 筑牢备战根基 首新地服除冰指挥中心实时监控航班动态、雪情变化、除冰位使用率等关键数据，提升整体资源利用效 率。 针对本次降雪过程，首新地服遵循"早准备、早安排、早落实"方针，提前布局，夯实备战基础。早在10 月底，首新地服就完成了全部除冰作业人员的复训认证与所有车辆设备的深度检查，全面具备了冬季除 防冰作业条件。在此基础上，首新地服于12月10日下午召开内部专题部署会，细化资源调配方案，明确 各环节责任分工，将常态化准备迅速转入临战状态。 人员配置方面，机务部依据精细化航班计划与权威气象预报，科学测 ...

Core Viewpoint - Yunnan Airport Ground Service Company has launched the "Employee Work Style Portrait" mini-program, which digitally innovates the management model of employee work style, achieving a dual breakthrough in safety foundation and service quality upgrade, providing a replicable practical sample for the digital transformation of ground service personnel's work style [1][9]. Group 1: Digital Innovation and Management Model - The mini-program's innovation stems from the Civil Aviation Administration's guidelines emphasizing the construction of a long-term mechanism for safety work style, reflecting the company's deep consideration of work style construction and quantitative assessment [3]. - Traditional management faced challenges such as data dispersion and delayed feedback, leading to the development of the mini-program and the "Employee Work Style Portrait Management Measures (Trial)" to ensure seamless integration of systems and technology [3][4]. - The core of the system is a graded intervention based on "negative behavior accumulation count + type," allowing for comprehensive control from verbal reminders to competency assessments [3]. Group 2: Data Collection and Execution - The program ensures that every regulation can be quantitatively tracked, with data collection adhering to institutional standards through real-time input by team leaders and regular company checks [4]. - The intervention execution is based on data analysis results from the mini-program, forming a management closed loop that solidifies safety norms and service standards [4]. Group 3: Five-Dimensional Assessment and Closed-Loop Management - The mini-program employs a "Five-Dimensional Assessment System" covering safety service style, work discipline, work quality, training assessment, and work performance, visualized through radar charts [6]. - The assessment scores range from 0 to 100, with different color codes indicating performance levels, allowing management to grasp employee performance intuitively [6]. - The closed-loop management consists of four functions: precise recording of safety operations, monthly collection of problem rectification, incentive declaration for improvements, and data analysis for risk trends, enhancing safety control and service optimization [6]. Group 4: Impact on Safety and Service Quality - The mini-program has significantly improved safety and service quality, with a reported 50% decrease in safety service issues and a 24% reduction in complaints, while passenger satisfaction increased from 96.70% to 97.83% [9]. - The collaboration of positive incentives and negative supervision has led to a 100% rectification rate, shifting the mindset from "post-event correction" to "prevention" among management and employees [9]. Group 5: Future Implications and Management Wisdom - Employees can view their scores in real-time through the mini-program, allowing for proactive improvement, while management can analyze data trends to anticipate potential risks [12]. - This digital transformation not only strengthens the safety service foundation but also provides valuable practical experience for the digital transformation of work style construction in aviation ground services, showcasing management wisdom characterized by robust system design, precise data management, and supportive employee growth [12].