Core Viewpoint - The China Securities Investor Service Center has comprehensively revised the mediation rules to enhance the quality and efficiency of dispute resolution for small and medium investors, aiming to provide a more professional and effective channel for protecting their rights [1][4]. Group 1: Mediation Rule Features - The new mediation rules emphasize a precise scope of mediation, covering all civil disputes in the capital market, including those between investors and listed companies, as well as individual cases involving securities and futures institutions [2]. - The rules introduce a four-tier procedural system to improve efficiency in dispute resolution, including a new "complex cases" procedure for significant and complicated disputes, alongside optimized online and offline processes for easier access [3]. - A dedicated chapter on mediation organization and mediators has been added, establishing 35 local mediation stations to provide convenient services and enhance management and oversight of mediators [3]. Group 2: Historical Context and Future Plans - Since its establishment in 2015, the China Securities Investor Service Center has built a comprehensive mediation network, resolving over 30,000 disputes and recovering more than 4.3 billion yuan for investors, which accounts for over 50% of the total in the capital market [4]. - The center plans to leverage the new rules to further standardize operations, improve mediation mechanisms, and enhance the quality of the mediator workforce, contributing to the high-quality development of the capital market [4].

Core Viewpoint - The China Securities Investor Service Center has comprehensively revised the mediation rules for securities and futures disputes, aiming to enhance the quality and efficiency of mediation services for small and medium investors [1][2][3] Group 1: Mediation Scope - The new mediation rules focus on a precise acceptance range, covering all civil disputes in the capital market, including those between investors and listed companies, as well as individual cases involving securities and futures institutions [1] - The rules establish a mandatory mediation system, requiring relevant institutions to participate in mediation upon receiving a notice [1] Group 2: Mediation Procedures - A four-tier procedural system has been introduced, including a new "complex cases procedure" for significant and complicated disputes, optimizing resource allocation for different types of cases [2] - The online mediation platform allows for a streamlined process where parties can submit applications, evidence, and communicate with mediators conveniently [2] Group 3: Mediation Management - The new rules enhance management of mediation organizations and mediators, establishing 35 local mediation stations in collaboration with regulatory bodies to provide accessible services [2] - A comprehensive management mechanism for mediators has been implemented, including qualifications, training, and performance evaluations to improve service quality [2][3] Group 4: Historical Context and Future Plans - Since its establishment in 2015, the China Securities Investor Service Center has resolved over 30,000 disputes, recovering more than 4.3 billion yuan for investors, which represents over 50% of the total in the capital market [3] - The center plans to leverage the new rules to further standardize operations and enhance the mediation mechanism, contributing to the high-quality development of the capital market [3]