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中证投服中心全面修订《调解规则》 助推证券期货纠纷调解提质增效
Xin Lang Zheng Quan· 2025-09-29 09:30
三是强化调解管理,服务根基更扎实。新《调解规则》增设"调解组织与调解员"专章,调解站管理方 面,明确与全国各证监局、地方行业协会合作共建的35家调解站为属地服务网点,承担属地案件办理、 跨部门对接、辖区调解员管理等职责,统一服务标识、统一工作标准,为投资者提供就近便捷的调解服 务。同时,进一步强化对调解站人员、业务、财务的全流程管控及日常监督。调解员管理方面,进一步 明确学历背景、从业经验等任职资格,建立"专业培训+个案小结+回访抽查"的全链条管理机制,促进 提升投资者服务质量。调解员名册通过官网公示,方便公众查阅。 作为资本市场唯一的全国专业性调解组织,自2015年开展调解工作以来,中证投服中心充分践行新时 代"枫桥经验",构建覆盖全市场的纠纷调解网络,建立相对完备的制度机制,化解了一批投资者与市场 经营主体的矛盾纠纷,形成了良好的调解工作基础,带动提升了证券行业纠纷调解整体水平。2020年, 中证投服中心设立全资子公司中证资本市场法律服务中心,专门承担调解职能。截至2025年9月,累计 受理各类纠纷超3万件,为2.3万名中小投资者挽回损失超43亿元,占资本市场总量的五成以上。 下一步,中证投服中心将以新版 ...
[预告]“投教领航”投资者教育网络课程第三季第5期 将于5月15日15:00开播
Quan Jing Wang· 2025-05-15 00:01
Group 1 - The "Investor Education Network Course" is a public welfare initiative guided by the Shaanxi Securities Regulatory Bureau and organized by the Shaanxi Investor Education Pioneer Alliance, involving 21 member units [1][4] - The upcoming course on May 15, 2025, focuses on "Diversified Dispute Resolution and Legal Rights Protection for Securities Investors," aiming to educate investors on maintaining their rights [3][8] - The course will cover the establishment of a diversified dispute resolution mechanism for securities and futures disputes, which is crucial for protecting investors' legal rights and improving the capital market's foundational systems [3][4] Group 2 - The Shaanxi Investor Education Pioneer Alliance consists of 21 units, including industry self-regulatory organizations, investor education bases, securities and futures operating institutions, listed companies, and media, aimed at enhancing investor education quality [4] - The alliance promotes resource sharing and complementary advantages among its members to improve the effectiveness of investor education and support the healthy and stable development of the capital market [4] - The course series aims to help investors understand regulations, identify risks, and foster a rational, value-oriented, and long-term investment mindset [4]