WINNIPEG, Manitoba--(BUSINESS WIRE)--IntouchCX, a global leader in customer experience management and automation, announced that IntouchAI, and its solution suite, has been named a Major Contender in the Everest Group Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2025. This distinction highlights IntouchAI's technology maturity, architectural depth, and ability to operationalize Conversational AI and AI Agents at enterprise scale across the customer and agent lifecycle. ...

Core Viewpoint - Sprinklr, Inc. is a prominent player in the technology services sector, specializing in unified customer experience management, which positions the company competitively in the customer experience domain [1] Financial Performance - For the quarter ending October 2025, Sprinklr reported revenues of approximately $219.1 million, exceeding the estimated $210.4 million, and reflecting a 4.54% increase over the Zacks Consensus Estimate [2][3] - The company reported earnings per share (EPS) of $0.01 for Q3 2026, which did not meet the Zacks Consensus Estimate of $0.09 [2][4] - Sprinklr has consistently surpassed consensus revenue estimates over the past four quarters, indicating strong revenue performance [3][4] Financial Ratios - The company maintains a price-to-earnings (P/E) ratio of approximately 17.38, suggesting a reasonable market valuation of its earnings [3][4] - Sprinklr's price-to-sales ratio is about 2.36, indicating investor willingness to pay for each dollar of sales [3][4] - The company has a low debt-to-equity ratio of 0.087, demonstrating a conservative approach to debt and ensuring financial stability [3]

Core Insights - IntouchCX has been recognized as a Leader in the Everest Group's Customer Experience Management (CXM) Americas PEAK Matrix® Assessment 2025, indicating its strong position in a competitive landscape [1] - This recognition reflects IntouchCX's advancements in AI-enabled innovation and its ability to deliver at an enterprise scale, showcasing its evolution beyond traditional service models [1] Company Positioning - The distinction from Everest Group highlights the maturity of IntouchCX in the customer experience sector, emphasizing its innovative capabilities and operational scale [1] - The assessment indicates that IntouchCX is adapting to an expanded market, reinforcing its leadership status in customer experience management [1]

Group 1 - TELUS Digital has been named a Leader in the Everest Group's CXM PEAK Matrix® for the Americas [1] - The recognition is attributed to TELUS Digital's capabilities in customer experience (CX) transformation, Fuel iX™, agentic AI, and automation [1]

Group 1 - TELUS Digital has been named a Leader in the Everest Group's CXM PEAK Matrix® for the Americas [1] - The recognition is attributed to TELUS Digital's capabilities in customer experience (CX) transformation, Fuel iX™, agentic AI, and automation [1]

Core Insights - U.S. overall customer satisfaction has declined for three consecutive quarters, currently sitting at 77%, which is comparable to levels from 12 years ago [1] - Despite significant investments in customer experience (CX) tools and technologies, satisfaction rates have remained largely unchanged over the past 25 years [1][2] - The global customer experience management market was valued at $19 billion last year and is projected to grow to $68.24 billion by 2032, with a compound annual growth rate (CAGR) of 17.3% [3] Customer Value Drivers - Many enterprises claim to be customer-focused, but few effectively identify and rank customer value drivers, leading to reliance on guesswork [5][7] - Research indicates that there is often a lack of correlation between executives' and customers' rankings of value drivers, highlighting a disconnect in understanding customer needs [7] Importance of Data-Driven Insights - Decision-makers require intelligible and actionable data to enhance customer experience, integrating insights from various sources [8] - Unified customer experience management (UCXM) platforms, powered by AI, provide real-time information about customer interactions, enabling businesses to improve satisfaction [9] Competitive Differentiation - As products and services become more commoditized, the most sustainable differentiation lies in the customer experience throughout the entire lifecycle [10] - Companies that fail to leverage trustworthy and comprehensive data for CX improvement risk falling behind in a competitive market [10]

Core Insights - Concentrix Corporation has been recognized as a Leader and Star Performer in Everest Group's Global Customer Experience Management (CXM) Services PEAK Matrix Assessment 2025, marking a significant milestone in its customer experience transformation efforts [1][4]. Company Overview - Concentrix has over 20 years of experience in designing, building, and running brand experiences that exceed client expectations, leveraging AI-first innovation and deep brand expertise [2]. - The company serves over 2,000 clients across more than 70 markets, providing integrated, end-to-end solutions to address complex business challenges [5]. Industry Recognition - The Everest Group assessment evaluates top providers of digital customer experience solutions based on market impact, delivery capabilities, data privacy, security, and year-over-year performance improvements [3]. - Concentrix's extensive global workforce, strategic acquisitions, and advanced AI platforms like iX Hello™ and iX Hero™ have contributed to its operational excellence and client engagement [4]. Leadership Statements - The President and CEO of Concentrix emphasized the importance of intelligent transformation in customer engagement, stating that the company helps elevate brands from ordinary to extraordinary [4].

Core Insights - Concentrix Corporation has been recognized as a Leader and Star Performer in Everest Group's Global Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025, marking a significant achievement for the company [1][4]. Company Performance - For over 20 years, Concentrix has been trusted by clients to design, build, and run brand experiences that surpass competition, showcasing a strong track record in customer experience transformations [2]. - The assessment evaluates top providers of digital customer experience solutions based on market impact, delivery capabilities, and commitment to data privacy and security [3]. Innovation and Strategy - Concentrix's success is attributed to its ability to combine scale, digital innovation, and global reach, supported by a large workforce and multiple acquisitions [4]. - The company emphasizes AI-first innovation and deep brand experience expertise to help clients transform their operating models and enhance customer engagement [4]. Market Position - Concentrix serves over 2,000 clients across various industries, providing integrated, end-to-end solutions that address complex business challenges [5]. - The company operates in over 70 markets, demonstrating its extensive global presence and capability to deliver differentiated outcomes [5].

Core Insights - Sprinklr reported revenue of $205.5 million for the quarter ended April 2025, marking a year-over-year increase of 4.9% and an EPS of $0.12 compared to $0.09 a year ago [1] - The revenue exceeded the Zacks Consensus Estimate of $201.89 million by 1.79%, and the EPS surpassed the consensus estimate of $0.10 by 20% [1] Financial Performance Metrics - Gross Margin for Subscription was reported at 77%, above the five-analyst average estimate of 76.4% [4] - Gross Margin for Professional Services was 4%, compared to the two-analyst average estimate of -1% [4] - Subscription Revenue reached $184.13 million, exceeding the average estimate of $182.39 million by analysts, representing a year-over-year increase of 3.8% [4] - Professional Services Revenue was reported at $21.37 million, surpassing the average estimate of $19.49 million, reflecting a year-over-year change of 14.9% [4] Stock Performance - Sprinklr's shares have returned 17.1% over the past month, outperforming the Zacks S&P 500 composite's 5.2% change [3] - The stock currently holds a Zacks Rank 3 (Hold), indicating potential performance in line with the broader market in the near term [3]