Group 1 - TELUS Digital has been named a Leader in the Everest Group's CXM PEAK Matrix® for the Americas [1] - The recognition is attributed to TELUS Digital's capabilities in customer experience (CX) transformation, Fuel iX™, agentic AI, and automation [1]

Group 1 - TELUS Digital has been named a Leader in the Everest Group's CXM PEAK Matrix® for the Americas [1] - The recognition is attributed to TELUS Digital's capabilities in customer experience (CX) transformation, Fuel iX™, agentic AI, and automation [1]

Core Insights - U.S. overall customer satisfaction has declined for three consecutive quarters, currently sitting at 77%, which is comparable to levels from 12 years ago [1] - Despite significant investments in customer experience (CX) tools and technologies, satisfaction rates have remained largely unchanged over the past 25 years [1][2] - The global customer experience management market was valued at $19 billion last year and is projected to grow to $68.24 billion by 2032, with a compound annual growth rate (CAGR) of 17.3% [3] Customer Value Drivers - Many enterprises claim to be customer-focused, but few effectively identify and rank customer value drivers, leading to reliance on guesswork [5][7] - Research indicates that there is often a lack of correlation between executives' and customers' rankings of value drivers, highlighting a disconnect in understanding customer needs [7] Importance of Data-Driven Insights - Decision-makers require intelligible and actionable data to enhance customer experience, integrating insights from various sources [8] - Unified customer experience management (UCXM) platforms, powered by AI, provide real-time information about customer interactions, enabling businesses to improve satisfaction [9] Competitive Differentiation - As products and services become more commoditized, the most sustainable differentiation lies in the customer experience throughout the entire lifecycle [10] - Companies that fail to leverage trustworthy and comprehensive data for CX improvement risk falling behind in a competitive market [10]

Core Insights - Concentrix Corporation has been recognized as a Leader and Star Performer in Everest Group's Global Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025, marking a significant achievement for the company [1][4]. Company Performance - For over 20 years, Concentrix has been trusted by clients to design, build, and run brand experiences that surpass competition, showcasing a strong track record in customer experience transformations [2]. - The assessment evaluates top providers of digital customer experience solutions based on market impact, delivery capabilities, and commitment to data privacy and security [3]. Innovation and Strategy - Concentrix's success is attributed to its ability to combine scale, digital innovation, and global reach, supported by a large workforce and multiple acquisitions [4]. - The company emphasizes AI-first innovation and deep brand experience expertise to help clients transform their operating models and enhance customer engagement [4]. Market Position - Concentrix serves over 2,000 clients across various industries, providing integrated, end-to-end solutions that address complex business challenges [5]. - The company operates in over 70 markets, demonstrating its extensive global presence and capability to deliver differentiated outcomes [5].

Core Insights - Concentrix Corporation has been recognized as a Leader and Star Performer in Everest Group's Global Customer Experience Management (CXM) Services PEAK Matrix Assessment 2025, marking a significant milestone in its customer experience transformation efforts [1][4]. Company Overview - Concentrix has over 20 years of experience in designing, building, and running brand experiences that exceed client expectations, leveraging AI-first innovation and deep brand expertise [2]. - The company serves over 2,000 clients across more than 70 markets, providing integrated, end-to-end solutions to address complex business challenges [5]. Industry Recognition - The Everest Group assessment evaluates top providers of digital customer experience solutions based on market impact, delivery capabilities, data privacy, security, and year-over-year performance improvements [3]. - Concentrix's extensive global workforce, strategic acquisitions, and advanced AI platforms like iX Hello™ and iX Hero™ have contributed to its operational excellence and client engagement [4]. Leadership Statements - The President and CEO of Concentrix emphasized the importance of intelligent transformation in customer engagement, stating that the company helps elevate brands from ordinary to extraordinary [4].

Core Insights - Sprinklr reported revenue of $205.5 million for the quarter ended April 2025, marking a year-over-year increase of 4.9% and an EPS of $0.12 compared to $0.09 a year ago [1] - The revenue exceeded the Zacks Consensus Estimate of $201.89 million by 1.79%, and the EPS surpassed the consensus estimate of $0.10 by 20% [1] Financial Performance Metrics - Gross Margin for Subscription was reported at 77%, above the five-analyst average estimate of 76.4% [4] - Gross Margin for Professional Services was 4%, compared to the two-analyst average estimate of -1% [4] - Subscription Revenue reached $184.13 million, exceeding the average estimate of $182.39 million by analysts, representing a year-over-year increase of 3.8% [4] - Professional Services Revenue was reported at $21.37 million, surpassing the average estimate of $19.49 million, reflecting a year-over-year change of 14.9% [4] Stock Performance - Sprinklr's shares have returned 17.1% over the past month, outperforming the Zacks S&P 500 composite's 5.2% change [3] - The stock currently holds a Zacks Rank 3 (Hold), indicating potential performance in line with the broader market in the near term [3]