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网购消费避坑指南:这些投诉渠道请收好
Xin Lang Cai Jing· 2025-11-17 08:24
Core Insights - The rapid development of the e-commerce industry has made online shopping an integral part of daily life, but consumers face issues such as product quality discrepancies, false advertising, and difficult return processes [1][3]. Common Traps in Online Shopping - Consumers should pay attention to merchants' business licenses and brand authorizations, and utilize platforms like Qichacha to check the operational status and legal risks of companies [1]. - Common issues include: - Product quality not matching descriptions, especially in clothing, home goods, and electronics [3]. - False promotions and pricing traps, particularly during major sales events like "Double Eleven" and "618" [3]. - Poor after-sales service, with merchants often refusing returns based on various excuses [3]. - Risks of personal information leakage, as some unscrupulous merchants may misuse consumer data [3]. Recommended Complaint Channels - Internal complaint mechanisms on e-commerce platforms, such as Tmall's "complain about seller" and JD's "transaction dispute," are available but may favor the platform's merchants [2]. - The national 12315 platform serves as an authoritative complaint channel, capable of coordinating with local market supervision departments [2]. - The China Consumers Association is experienced in handling collective complaints and can push for resolutions through enterprise discussions and warnings [4]. - The Black Cat Complaint platform excels in processing online shopping disputes, offering a user-friendly interface and real-time updates on complaint progress [5]. Preventive Measures Before Shopping - Carefully review merchant qualifications and read user reviews, focusing on negative feedback to gauge product and service quality [3]. - Understand the return and exchange policies before purchasing, especially for discounted or customized items [3]. - Retain shopping evidence, including order details, payment records, and communication with merchants, as these may be crucial for future claims [3][7]. Strategies for Different Types of Disputes - For ordinary product quality issues, consumers can follow standard complaint procedures [10]. - Cross-border e-commerce disputes may require contacting customs or the shopping platform for resolution [10]. - Issues arising from live-stream sales can be reported to both the platform and local market supervision departments [10]. - Prepaid service disputes should be reported to the business department and exposed on third-party platforms to prevent further consumer deception [10]. Enhancing Complaint Efficiency - Prepare comprehensive evidence and clearly state demands based on consumer protection laws [10]. - Utilize multiple complaint channels simultaneously to strengthen the advocacy effort [10]. - Monitor the progress of complaints through platforms like Black Cat Complaint to stay informed [8].
National Cash Back Day Returns with Its Biggest Savings Yet - Earn Up to 35% Cash Back from Top Retailers, November 6-8
Prnewswire· 2025-11-06 13:00
Core Insights - RetailMeNot has launched its annual National Cash Back Day, running from November 6-8, offering the highest cash back rates in its history, allowing consumers to earn more rewards than ever before [1][3] Cash Back Offers - Shoppers can earn up to 30% cash back, with an additional 5% at select top brands when using the RetailMeNot app or browser extension [2][4] - Participating retailers include major brands such as LEGO, Expedia, Gap, Walmart, Ulta, Lowe's, Amazon, UGG, Adidas, Macy's, Best Buy, CVS, and Chewy [2][4] Consumer Engagement - National Cash Back Day has become a tradition for savvy shoppers, with RetailMeNot emphasizing the importance of smart spending and maximizing savings [3][7] - Consumers can stack cash back offers with early Black Friday sales to enhance their savings [3][4] Historical Performance - RetailMeNot has paid out nearly $100 million in total cash back to its members to date, highlighting the effectiveness of its cash back program [4][7] Participation Process - To participate, shoppers need to log in or create an account at RetailMeNot, activate an offer, and shop on the retailer's site as usual, with cash back rewards credited within 45 days [6][7]
Very Group loses £500m on loan to Barclay family
Yahoo Finance· 2025-10-25 05:00
Core Insights - The Very Group has reported a significant loss of £500 million due to the write-off of a major loan to the Barclay family, leading lenders to prepare for a potential takeover of the shopping empire [1][2] Financial Performance - The impairment of a £525 million loan to Very's parent company resulted in losses escalating to £505 million for the year ending June, compared to a loss of £16.3 million in the previous year [2] - The Very Group's adjusted earnings increased by 15.9% to £307.1 million, while sales rose by 1.8% to just over £2 billion, despite a challenging retail market [7] Ownership and Control - Lenders are likely to take control of the Very Group, with Carlyle, a US private equity group, collaborating with Abu Dhabi-based IMI to initiate a complex debt-for-equity swap before the year's end [3] - The Very Group has been a core part of the Barclay family business empire, which has faced increasing strains, leading to significant retrenchment in other areas [4] Historical Context - The Very Group was established 20 years ago through the merger of Littlewoods and Shop Direct, both previously acquired by the Barclay brothers [4] - The Barclay family has faced challenges in maintaining control over their business interests, having lost control of the Telegraph Media Group in 2023 and sold other assets, including the delivery business Yodel and the Ritz Hotel [5][6]
RetailMeNot Launches App-Exclusive "5 to Buy" Savings Event: Weekly Cash Back on September's Top Five Shopping Categories
Prnewswire· 2025-09-02 13:00
Core Insights - RetailMeNot has launched a "5 to Buy" September savings event, offering one-day-only cash back exclusives of up to 30% across five popular shopping categories every Tuesday in September [1][2][3] Group 1: Event Details - The "5 to Buy" event is designed to help consumers shop early for the holiday season, providing access to savings on trending products and brands [2][3] - Categories featured in the event include Home & Decor, Toys & Gaming, Health & Beauty, Tech & Smart Home, and Travel, with specific dates for each category [6][7] Group 2: Consumer Behavior Insights - RetailMeNot's analysis indicates that over half of shoppers plan to start their holiday shopping before November, influenced by potential tariffs and supply chain disruptions [3] - The app-only savings are positioned as a strategic way for consumers to maximize cash back rewards and save money [3] Group 3: Company Overview - RetailMeNot is a leading savings destination that connects consumers with retailers, brands, and restaurants through online and in-store coupon codes and cash back offers [4] - The company aims to make everyday life more affordable for consumers [4]
X @Bloomberg
Bloomberg· 2025-08-11 05:01
Even while up against giants like Amazon and TikTok Shop, Shopee is dominating Southeast Asia's $160 billion online shopping market.Here's how an unlikely army of homemakers, students and retirees bolstered Shopee owner Sea's stunning comeback https://t.co/ddhFgCbzJN https://t.co/lB7wTyy1F9 ...
X @Bloomberg
Bloomberg· 2025-08-10 10:02
Shopee has grown to become one of Southeast Asia's biggest online shopping platforms, thanks to a sprawling network of retirees, students and homemakers delivering parcels within their communities https://t.co/co6TgneD1H ...
Amaze Introduces First Beauty Brand on Teespring Marketplace with Nutrius Partnership
GlobeNewswire News Room· 2025-07-23 12:30
Core Insights - Amaze Holdings, Inc. has launched beauty products on its Teespring Marketplace through a partnership with clean beauty brand Nutrius, marking a strategic expansion into the beauty sector [1][2] - The partnership with Nutrius introduces a range of products including body mists, body butter creams, and a hair, nail, and skin supplement, targeting the platform's 1.2 billion unique visitors [2][3] - The addition of beauty products aligns with Amaze's goal to evolve Teespring Marketplace into a comprehensive destination for curated consumer goods, enhancing brand visibility for partners like Nutrius [3][4] Company Strategy - The partnership with Nutrius is part of a broader strategy to expand third-party partnerships on the Teespring Marketplace, which has traditionally focused on customer merchandise and creator-driven products [2][3] - Amaze aims to leverage AI-driven curation and advanced marketing tools to enhance the shopping experience and maximize audience reach for Nutrius [4][5] - The platform currently hosts over 12.3 million unique stores, allowing select stores to feature products, thereby increasing the diversity of offerings available to consumers [3] Market Position - The Teespring Marketplace is positioned as a unique online shopping experience that caters to individual preferences through advanced discovery tools and global distribution networks [4] - Nutrius, as the inaugural beauty partner, is expected to benefit from the dedicated online shopping fanbase of Amaze, enhancing customer engagement and accessibility to its products [5]
RetailMeNot's Spring Savecation Is Back: Score Unbeatable Travel Deals & Cash Back from Top Brands for Your Next Getaway, March 6-10
Prnewswire· 2025-03-06 13:00
Core Insights - RetailMeNot is launching its Spring Savecation event from March 6-10, 2025, offering exclusive travel deals and cash back on various travel-related purchases [1][7] - The event features participation from top retailers such as Away, Expedia, Ray-Ban, H&M, Sephora, and Viator, providing a wide range of discounts on travel essentials [1][7] - A new feature this year includes a partnership with Viator to offer a trip package to Las Vegas, including concert tickets to see Coldplay, for one lucky winner [3][7] Event Details - Spring Savecation allows shoppers to stack cash back offers with promo codes from over 3,800 brands, simplifying the savings process for travelers [2] - The event aims to help travelers save money as 54% of them plan to research and book trips by the end of March, indicating a proactive approach to travel planning [4] - Shoppers can access deals through the RetailMeNot website, app, or browser extension, with additional giveaways available from March 6-20 [5] Discounts and Offers - Specific offers include 20% off on Away products, 20% cash back on Booking.com, and various cash back percentages from retailers like CVS, Expedia, and Sephora [8] - RetailMeNot's Spring Savecation is positioned as a significant opportunity for consumers to save on travel expenses amid rising prices [4][7]