Core Points - The implementation of the "Letter and Visit Work Measures" by the Financial Regulatory Bureau aims to enhance and improve the handling of public complaints in the financial sector, effective from June 1, 2025 [1] - The measures emphasize the establishment of a multi-level and industry-specific joint meeting mechanism to strengthen the responsibility of financial institutions in resolving disputes [2] - The measures advocate for the active role of mediation and reconciliation in resolving financial disputes, providing comprehensive and convenient solutions for the public [3] - The measures stipulate the classification of public complaints to ensure that reasonable and lawful requests are addressed appropriately [4] Group 1 - The "Letter and Visit Work Measures" will promote the rule of law in the financial regulatory system and standardize the procedures for handling public complaints [1] - The establishment of joint meeting mechanisms will facilitate the coordination and overall advancement of complaint handling in the financial sector [2] - Financial institutions are required to take primary responsibility for resolving conflicts and disputes [2] Group 2 - The measures will allow various forms of communication for the public to submit complaints, including online, mail, phone, and in-person visits [2] - A one-stop solution mechanism will be established to address complaints effectively, ensuring that no retaliation occurs against complainants [2] - The measures will enhance the multi-faceted approach to dispute resolution, integrating legal, policy, economic, and administrative methods [3] Group 3 - Complaints will be categorized into suggestions, reports, and appeals, with specific procedures for each type to ensure proper handling [4] - Suggestions deemed feasible will be considered and responded to, while reports will be processed by the appropriate authorities [4] - Appeals will be handled according to relevant regulations, ensuring that the public's legitimate concerns are addressed [4]

Core Points - The Financial Regulatory Bureau has issued the "Work Method for Petitioning," which will take effect on June 1, 2025, to enhance and improve petitioning work in the financial sector [1] Group 1: Key Provisions of the Work Method - The method includes six chapters with a total of 52 articles, covering general principles, the petitioning work system, submission and acceptance of petitions, handling of petitions, supervision and accountability, and supplementary provisions [1] - A mechanism for inter-agency and industry petitioning work meetings will be established to strengthen guidance on financial institutions' petitioning work and ensure they take responsibility for resolving conflicts and disputes [1] - The method emphasizes the role of mediation and reconciliation in diversifying the resolution of financial disputes, providing comprehensive and convenient solutions for the public [1] Group 2: Legal and Regulatory Framework - The method advocates for the legal classification of petitioning demands, aiming to effectively address reasonable and lawful requests while improving engagement with the public [1] - The implementation of the "Work Method for Petitioning" is expected to promote the rule of law in the petitioning work of the Financial Regulatory Bureau, further standardizing the acceptance and handling procedures [1] - The approach aims to better protect the legal rights and interests of petitioners in the financial sector [1]