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舌尖安全无小事:海底捞如何让每个员工成“食安侦探”
Cai Fu Zai Xian· 2025-07-14 04:35
Core Viewpoint - Haidilao emphasizes the importance of food safety by implementing innovative practices that engage all employees in the process, ensuring that food safety is a collective responsibility rather than just a formal requirement [1][3]. Group 1: Employee Engagement in Food Safety - Haidilao has introduced the "One-Day Food Safety Officer" mechanism, allowing all employees, from kitchen staff to servers, to participate in food safety checks through a role-switching system [3]. - The company has established a "Dual Safety" certification system that integrates food safety knowledge into new employee training, requiring online courses, quizzes, and certification before employees can earn wages [3][5]. - A points redemption system has been implemented to motivate employees, allowing them to earn points by identifying food safety issues, which can be exchanged for rewards [5]. Group 2: Training and Development - New employees undergo a "Teach Three, Practice Four" training method, ensuring they understand key food safety points and essential knowledge for their roles [5]. - The training is conducted one-on-one to guarantee that new hires grasp the critical aspects of food safety from their first day [5]. Group 3: Industry Contribution - In addition to enhancing its own food safety management, Haidilao supports suppliers, participates in standard-setting, and conducts public education to improve food safety standards across the restaurant industry [5].