Core Points - Shanghai Disneyland will optimize its ticket refund policy starting January 12, 2026, allowing full refunds for tickets if applications are submitted at least 7 days before the visit date [2] Group 1: Refund Policy Details - Visitors can apply for a full refund if they submit their refund request by 23:59, 7 days prior to their visit [2] - A tiered refund standard will be implemented, where requests made between 6 days and 1 day before the visit will incur a service fee of 80 RMB per ticket [2] - Tickets purchased through official channels must not have used any promotional coupons and must not have undergone any date changes to qualify for the new refund standards [2]

Core Viewpoint - Shanghai Disneyland Resort will implement a tiered ticket refund policy starting January 12, 2026, to enhance visitor flexibility in travel arrangements [1] Group 1: Current Ticket Policy - Under the existing policy, tickets for Shanghai Disneyland are non-transferable, non-cancellable, and non-refundable, with limited rescheduling options [1] - Visitors can reschedule their tickets up to two times if there are available tickets for other applicable dates, but must do so 48 hours before the original visit date [1] Group 2: New Refund Policy - The new tiered refund policy allows visitors who purchase tickets through official channels to self-process refunds via the original order details [1] - Full refunds can be requested if applications are submitted more than 7 days before the visit date [1] - A service fee of 80 RMB per ticket will be charged for refund requests made between 6 days and 1 day before the visit date, with no refunds available on the day of the visit [1] - The refund standard for "two-day tickets" will be based on the first selected visit date at the time of purchase [1]

Core Points - Shanghai Disneyland Resort announced an optimization of its theme park ticket refund and change policy effective January 12, 2026, introducing a tiered refund service to enhance visitor flexibility while maintaining the original rescheduling policy [1] Group 1: New Refund Policy - The new refund rules apply to standard one-day tickets, two-day tickets, and Disney Magic Access one-day packages purchased through official direct channels, with conditions of not using official discount coupons and not changing the entry date [1] - For self-service refunds, visitors can receive a full refund if processed before 7 days prior to the visit, an 80 yuan service fee applies for refunds between 6 days and 1 day before the visit, and no refunds are allowed on the day of the visit or after [1] - For manual refunds, visitors must call the reservation service center, with full refunds available before 7 days prior to the visit, and similar service fees apply for refunds processed closer to the visit date [1] Group 2: Original Rescheduling Policy - The original rescheduling policy remains unchanged, allowing visitors to reschedule their visit up to two times, provided it is done at least 48 hours before the original entry date and subject to availability of remaining tickets for the same product [1] - If tickets are refunded, additional products purchased on the same day, such as the Early Access Card and VIP Card, can be refunded for free by calling the service center [1] - Visitors who purchased tickets through unauthorized channels must contact the original channel for refund inquiries [1]