Core Viewpoint - Starting from January 12, 2026, Shanghai Disneyland will optimize its ticket refund and exchange policy to provide more flexibility and convenience for visitors, helping them better cope with unforeseen circumstances affecting their travel plans [1] Ticket Refund Policy Changes - The current policy prohibits ticket transfer, cancellation, or refunds, but under the new policy, a tiered refund standard will be implemented for tickets purchased through official channels [1][2] - The new refund standard applies to standard gate price "one-day/two-day tickets" and Disney Magic One-Day Packages purchased through official channels [1][2] Refund Application Timeline - Visitors can apply for a full refund if the application is submitted by 23:59 seven days before the visit [3] - A service fee of 80 RMB per ticket will be charged for refund applications submitted between six days and one day before the visit [3] Restrictions on Refunds - No refunds will be allowed after 00:00 on the day of the visit [4] - The refund standard for "two-day tickets" is based on the first selected visit date [5] Additional Support and Conditions - Visitors can also seek assistance for refunds through the Shanghai Disneyland Reservation Service Center [5] - Tickets purchased through other authorized channels must consult the original purchase channel for refund policies [6]

Core Viewpoint - Shanghai Disneyland Resort will optimize its ticket refund and exchange policy starting January 12, 2026, aiming to provide more convenience for visitors and help them better cope with unforeseen circumstances affecting their travel plans [1][7]. Ticket Refund Policy Changes - The current policy prohibits ticket transfers, cancellations, or refunds, which has faced criticism and complaints from consumers [4]. - The new refund policy will implement a tiered refund standard for tickets purchased through official channels, allowing visitors to process refunds through their order details or with assistance [4][11]. - Full refunds can be requested if applications are submitted at least 7 days before the visit date. A service fee of 80 RMB will apply for requests made between 6 days and 1 day before the visit [12][10]. Visitor Statistics and Growth - Since its opening, Shanghai Disneyland has consistently seen record-high visitor numbers, becoming a global tourism landmark [5]. - According to the Global Theme Entertainment Association, the park is expected to welcome 14.7 million visitors in 2024, maintaining its position as the fifth most visited theme park globally and the most visited in China [5]. - In November 2023, the total visitor count surpassed 100 million, and plans are underway to build a fourth themed hotel and expand Disney Town [5].

Core Viewpoint - Shanghai Disneyland Resort will optimize its theme park ticket refund and exchange policy starting January 12, 2026, to provide more convenience for visitors and help them better cope with unforeseen factors affecting their travel plans [2][9]. Current Policy Overview - The current policy prohibits the transfer, cancellation, or refund of park tickets, which has faced criticism and numerous consumer complaints [5][10]. New Refund Policy Details - The new refund policy will implement a tiered refund standard for tickets purchased through official direct channels. Visitors can apply for a full refund if they submit their request at least 7 days before their visit. A service fee of RMB 80 will apply for requests made between 6 days and 1 day before the visit [6][12][14]. - Tickets eligible for the new refund standards must not have used any official discounts or undergone date changes at the time of purchase [11][19]. Visitor Statistics and Growth - Since its opening, Shanghai Disneyland has consistently seen record-high visitor numbers, becoming a global landmark tourist destination. In 2024, it is expected to welcome 14.7 million visitors, maintaining its position as the fifth most visited theme park globally and the most visited in China [7][9]. - In November 2023, the total visitor count surpassed 100 million, and plans are underway to build a fourth themed hotel and expand Disney Town [7][9]. Commitment to Visitor Experience - The resort aims to continuously enhance its offerings and operations to meet the diverse needs of visitors, thereby improving their overall experience [9][10].

Core Viewpoint - Shanghai Disneyland announced an optimization of its theme park ticket refund policy, effective from January 12, 2026, introducing a tiered refund standard for tickets purchased through official channels [1][5]. Refund Policy Details - Full refunds can be requested if the application is submitted by 23:59 seven days before the visit date [3][6]. - A service fee of RMB 80 will be charged for refund requests made between six days before and one day before the visit date [3][7]. - No refunds will be allowed on the day of the visit [3][6]. Ticket Examples - For a visit on January 20, 2026, a full refund is available if the request is made by January 13, 2026 [6][7]. - Refund requests made from January 14 to January 19, 2026, will incur a service fee of RMB 80 per ticket [7]. Visitor Statistics - Shanghai Disneyland recently celebrated welcoming its 100 millionth visitor since opening over nine years ago, alongside the announcement of plans to build a fourth themed hotel [8].

Core Viewpoint - Shanghai Disneyland Resort will optimize its theme park ticket refund and exchange policy starting January 12, 2026, introducing a tiered refund standard to provide more flexibility and convenience for visitors [4][6]. Refund Policy Details - Visitors who purchase standard one-day or two-day tickets and Disney Magic One-Day Packages through official channels can apply for refunds under the new tiered refund policy [6][9]. - Full refunds can be requested if the application is submitted by 23:59 seven days before the visit date [2][12]. - A service fee of RMB 80 will be charged for refund requests made between six days before and one day before the visit date [2][10]. - No refunds will be allowed on the day of the visit [2][10]. Eligibility Criteria - The new refund standards apply only to tickets purchased without using any official discount coupons and without any date changes after purchase [3][8]. - The refund standard for two-day tickets is based on the first selected visit date [11]. Additional Information - Visitors can also seek assistance for refunds through customer service [13][16]. - The updated policy aims to enhance visitor experience by accommodating unforeseen circumstances [4][5].

Core Points - Shanghai Disneyland Resort announced an optimization of its theme park ticket refund and change policy effective January 12, 2026, introducing a tiered refund service to enhance visitor flexibility while maintaining the original rescheduling policy [1] Group 1: New Refund Policy - The new refund rules apply to standard one-day tickets, two-day tickets, and Disney Magic Access one-day packages purchased through official direct channels, with conditions of not using official discount coupons and not changing the entry date [1] - For self-service refunds, visitors can receive a full refund if processed before 7 days prior to the visit, an 80 yuan service fee applies for refunds between 6 days and 1 day before the visit, and no refunds are allowed on the day of the visit or after [1] - For manual refunds, visitors must call the reservation service center, with full refunds available before 7 days prior to the visit, and similar service fees apply for refunds processed closer to the visit date [1] Group 2: Original Rescheduling Policy - The original rescheduling policy remains unchanged, allowing visitors to reschedule their visit up to two times, provided it is done at least 48 hours before the original entry date and subject to availability of remaining tickets for the same product [1] - If tickets are refunded, additional products purchased on the same day, such as the Early Access Card and VIP Card, can be refunded for free by calling the service center [1] - Visitors who purchased tickets through unauthorized channels must contact the original channel for refund inquiries [1]

Core Viewpoint - Shanghai Disneyland Resort announced an optimization of its ticket refund policy effective January 12, 2026, introducing a tiered refund standard for theme park tickets [1][2]. Summary by Sections Current Policy - The existing policy prohibits the transfer, cancellation, or refund of park tickets [2]. New Refund Policy - The new refund policy will apply to tickets purchased without using any official discount coupons and without any date changes after purchase [3]. - Full refunds can be requested if applications are submitted by 23:59 seven days before the visit date [5]. - A service fee of RMB 80 will be charged for refund requests made between six days before and one day before the visit date [6]. - No refunds will be allowed on the day of the visit [6]. Ticket Change Policy - Guests can change their visit date up to two times, provided there are available tickets for the new date and the request is made 48 hours before the original entry date [3]. Example of Refund Process - For a visit date of January 20, 2026: - A full refund is available if the request is made by January 13, 2026, 23:59 [7]. - A service fee applies for requests made from January 14 to January 19, 2026 [7]. - No refunds will be processed after January 20, 2026, 00:00 [7].