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券商App升级忙!以AI破解服务痛点,瞄准Z世代新需求行情来了
Zhong Guo Ji Jin Bao· 2025-08-17 14:04
Core Insights - The A-share market is experiencing increased activity, prompting brokerages to focus on upgrading their trading apps, particularly through AI integration [2][3] - Leading brokerages are adopting an "All in AI" strategy, aiming to transform service models from standardized offerings to intelligent customization [3][4] - The competition among brokerages has shifted from merely adding features to a customer-centric service logic reconstruction, emphasizing the integration of AI throughout the app [5] Industry Trends - The number of active users for securities apps is projected to reach 988 million by mid-2025, with a year-on-year growth of 15.92% [4] - The focus of recent updates in securities apps includes functionality optimization, user experience enhancement, and the addition of new intelligent features [4] - The ability to provide intelligent services is becoming a key competitive advantage, with top brokerages enhancing their AI capabilities to improve user retention [4][5] Technological Developments - Major brokerages like Guotai Junan and GF Securities are leading the way in AI integration, with Guotai Junan launching the first fully AI-driven app [3][6] - Smaller brokerages are also entering the AI space, with products like Jianghai Securities' "Combination Home" app focusing on active thematic investments [3][6] - The development of AI-driven advisory services aims to address traditional limitations in wealth management, such as service radius and personalized investment needs [6][7] Target Demographics - The Z generation, defined as individuals born between 1995 and 2009, is reshaping brokerage services with their unique demands for AI functionalities that are scenario-based, personalized, social, and gamified [8][9] - Z generation investors prefer non-intrusive interactions, seeking a seamless experience that avoids excessive notifications while providing valuable insights [8][9] - Brokerages are creating innovative platforms and engaging content to attract younger clients, such as GF Securities' "Yuanshi Stock" app and Galaxy Securities' "Manta" app [8][9]
券商App升级忙!以AI破解服务痛点,瞄准Z世代新需求行情来了
中国基金报· 2025-08-17 13:52
Core Viewpoint - The article discusses the significant upgrades in securities trading apps by brokerages in response to the increasing activity in the A-share market, emphasizing the integration of AI to enhance user experience and meet the evolving needs of Generation Z investors [2][4]. Group 1: Market Activity and Brokerage Response - The A-share market has seen a notable increase in activity, prompting brokerages to focus on upgrading their trading apps, which are frequently used by investors [2][4]. - Leading brokerages are adopting an "All in AI" strategy, with firms like Guotai Junan launching the first fully AI-driven app to address issues related to app complexity and service standardization [4][5]. - The number of active users for securities apps is projected to reach 988 million by mid-2025, reflecting a year-on-year growth of 15.92% [5]. Group 2: AI Integration and Service Transformation - Brokerages are shifting from merely adding features to rethinking service delivery through AI, aiming to create platforms that are intelligent, user-friendly, and business-aware [4][5]. - AI capabilities are being leveraged to enhance user engagement and retention, with a focus on personalized investment services that adapt to individual user needs [5][6]. - The competition among brokerages is evolving towards a customer-centric service model, where the integration of AI throughout the app's processes is crucial for attracting and retaining users [5][6]. Group 3: Addressing Pain Points in Wealth Management - Brokerages are addressing key pain points in wealth management, such as limited service reach, inability to meet personalized investment needs, and inefficiencies in data processing [7][8]. - New AI-driven features are being introduced, such as deep dialogue capabilities and personalized investment advice, to enhance user experience and provide timely support [8][9]. - The development of a comprehensive intelligent system for capturing user needs and dynamically adjusting investment strategies is being prioritized by brokerages [8][9]. Group 4: Catering to Generation Z - Generation Z, comprising approximately 300 million individuals in China, is reshaping brokerage services with their unique preferences for scene-based, personalized, and interactive investment experiences [11][12]. - Brokerages are focusing on creating engaging and practical AI functionalities that resonate with younger investors, emphasizing a non-intrusive interaction style [11][12]. - Innovative platforms targeting Generation Z, such as Guangfa's Yuan Shi Gu app, are being developed to attract younger clients through gamified and educational approaches [11][12].